Verizon wireless....need to know how to get

[betsyboo01]

in touch with their legal department. Here's the situation.....They deleted my July detail call bill and can't retrive it. They admitted to doing it accidentally.

But now I can't get my calls that were made from that month. I have been on the phone with supervisors for the past 2 weeks with them saying that there is nothing

they can do. How would I find out their legal department or do you know of anything that can be done?

[lethalmermaid]

Could you provide a little more info? Are they charging you an unreasonable amount for which they have no proof?

[cohiba]

My Verizon phone lists all calls made and received since activation on July 26......

[betsyboo01]

Verizon provides "call detail" (incoming & outgoing numbers) This can be pulled up daily. Everything was working great until July 12 when they accidentially suppressed the call detail. July is the only month that I can't get. They say there is no way to retrieve these calls. I can't believe that is true. It seems legally they have someway to retrieve these.

What do you think?

[TeeSharice]

make a complaint with your local public utility commission... that will surely get their compliance department's attention.....