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Home Depot Buffoonery!

TampaDude

By TampaDude
in VISA MC policies

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TampaDude

TampaDude

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :rofl:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

 

What is really funny about all this is that I was about to use the "self-checkout" machine, but she motioned me over to her register. I could have purchased the items without all of her unnecessary BS.

 

I NEVER BACK DOWN!!! :)


GEORGE

GEORGE

Posted
Posted (edited)
I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :rofl:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

 

What is really funny about all this is that I was about to use the "self-checkout" machine, but she motioned me over to her register. I could have purchased the items without all of her unnecessary BS.

 

I NEVER BACK DOWN!!! :)

THAT STICKER CAME FROM VISA/MC???????????

 

100% CHANCE NO!!!!

Edited by GEORGE
TampaDude

TampaDude

Posted
  • Author
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :)

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

 

What is really funny about all this is that I was about to use the "self-checkout" machine, but she motioned me over to her register. I could have purchased the items without all of her unnecessary BS.

 

I NEVER BACK DOWN!!! :P

THAT STICKER CAME FROM VISA/MC???????????

 

100% CHANCE NO!!!!

 

Oh, hell no, George! It was some cheesy sticker made with a label maker. I should take a pic of it and send it to Visa, MC, Amex, and Discover... :rofl:

Uncle Leo

Uncle Leo

Posted
Posted
I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :good:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

BBQ123

BBQ123

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :good:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

 

 

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

normal1

normal1

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :blink:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

 

I'm sorry but - LOL! :D:rofl: - thats really funny - but yes, we have the right to go where we feel we're treated fairly

Uncle Leo

Uncle Leo

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :blush:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :angry:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

TampaDude

TampaDude

Posted
  • Author
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :dance:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. B)

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Seabee

Seabee

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :D

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :grin:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

 

It wasn't clear from your original post - did you report them? Have you written to the corporate offices?

Uncle Leo

Uncle Leo

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :D

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :grin:

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Did you show your ID? No.

 

Was the transaction completed? Yes.

 

Result: It was done correctly.

 

Now, it may have only been done correctly at your urging, but nevertheless, it ended up being done correctly.

 

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

TampaDude

TampaDude

Posted
  • Author
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. ;)

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Did you show your ID? No.

 

Was the transaction completed? Yes.

 

Result: It was done correctly.

 

Now, it may have only been done correctly at your urging, but nevertheless, it ended up being done correctly.

 

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

 

Because it costs Home Depot more $$$ to complete the purchase, then return it. I'm an a**hole. :grin:

TampaDude

TampaDude

Posted
  • Author
Posted
It wasn't clear from your original post - did you report them? Have you written to the corporate offices?

 

I'm going to take a pic of the label and send it with a nice (nasty?) letter to HD corporate...CMRRR, of course! ;)

Uncle Leo

Uncle Leo

Posted
Posted

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

Because it costs Home Depot more $$$ to complete the purchase, then return it. I'm an a**hole. :grin:

LOL. Yeah, I noticed their stock is on the verge of collapse because of sudden and unexpected increased overhead costs. :D

TampaDude

TampaDude

Posted
  • Author
Posted

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

Because it costs Home Depot more $$$ to complete the purchase, then return it. I'm an a**hole. :grin:

LOL. Yeah, I noticed their stock is on the verge of collapse because of sudden and unexpected increased overhead costs. :D

 

Heh heh...but hey, Tony Stewart won on Sunday... :grin:

Uncle Leo

Uncle Leo

Posted
Posted

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

Because it costs Home Depot more $$$ to complete the purchase, then return it. I'm an a**hole. :grin:

LOL. Yeah, I noticed their stock is on the verge of collapse because of sudden and unexpected increased overhead costs. :yahoo:

Heh heh...but hey, Tony Stewart won on Sunday... :grin:

Did he stay in a Holiday Inn Express? :D

kasey20

kasey20

Posted
Posted

I guess Lowes actually needed the sale more - what with them having to pay the fine for their cheating crew chief one way or another. ;)

Uncle Leo

Uncle Leo

Posted
Posted

I guess Lowes actually needed the sale more - what with them having to pay the fine for their cheating crew chief one way or another. :rofl:

:rofl:

Ummm, Nascar reference?????? :clapping:

GEORGE

GEORGE

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :dntknw:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :D

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

CORRECT???

 

YOUR DREAMING!!!

GEORGE

GEORGE

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :dntknw:

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :D

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Did you show your ID? No.

 

Was the transaction completed? Yes.

 

Result: It was done correctly.

 

Now, it may have only been done correctly at your urging, but nevertheless, it ended up being done correctly.

 

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

THEY STILL MADE THE MISTAKE OF ASKING FOR ID IN THE FIRST PLACE!!!

 

BACKING DOWN DOES NOT REALLY MAKE IT DONE RIGHT

Uncle Leo

Uncle Leo

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :(

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Did you show your ID? No.

 

Was the transaction completed? Yes.

 

Result: It was done correctly.

 

Now, it may have only been done correctly at your urging, but nevertheless, it ended up being done correctly.

 

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

THEY STILL MADE THE MISTAKE OF ASKING FOR ID IN THE FIRST PLACE!!!

 

BACKING DOWN DOES NOT REALLY MAKE IT DONE RIGHT

How is this any different than the scanner ringing up the wrong price, the customer pointing it out, and the correction being made with the correct price? As a Wal-Marter yourself, would you really want everybody acting in a similar way whenever a pricing mistake is made?

 

And, besides, he didn't back down... he stood his ground and got it done right. That is the point, isn't it?

GEORGE

GEORGE

Posted
Posted

I went into Home Depot this past weekend to buy a replacement head and nozzle for a broken lawn sprinkler, and when I went to check out, the clerk asked me for ID on my huge $9 CC purchase...

 

ME: "No, you can compare the signatures. I don't have to show you my ID."

 

HER: "It says right here you have to show ID." She pointed to the card reader on the counter, and sure enough, there was a sticker on the reader saying "Please show card and license to clerk". :o

 

ME: "I don't care what that sticker says. Requiring me to show ID is a violation of your merchant agreement. You can compare signatures like you're supposed to."

 

HER: "Well, how are we supposed to know it's really you?"

 

ME: "You can compare the signatures."

 

HER: "Hold on a minute." She picked up the internal phone and called someone, presumably her manager. The store was noisy so it was hard to hear what she was saying on the phone...she finally said "okay" and hung up the phone. She completed the sale without asking for ID again.

So far... so good. :(

 

Then, it gets silly...

 

I left her register and went to the returns counter and returned the items. Then I went to Lowe's.

You got what you wanted, them to do it right. Right? So, what was the point of going to Lowe's?

As consumers we have the power to decide who gets our hard earned money. He did a smart thing -- he went to a place where he is respected and not treated like a criminal.

If he had cancelled the transaction at the register before it was completed, you'd/he'd have a point. To complete the transaction, then walk over and return the items, after getting it done the correct way, is absurd.

 

That's just it...the transaction WAS NOT done the correct way! The moment the clerk asked me for ID with a SIGNED CARD, she (and Home Depot by extension) was in VIOLATION of their merchant agreement. They had already F-ed up...anything that happened after that didn't matter. The damage was already done. Lowe's was just a mile down the road and happy to take my card without all the BS. Not only did Home Depot lose that sale, they just lost a lot of future business from me! That was some expensive ID check for Home Depot!

Did you show your ID? No.

 

Was the transaction completed? Yes.

 

Result: It was done correctly.

 

Now, it may have only been done correctly at your urging, but nevertheless, it ended up being done correctly.

 

If they had already screwed up beyond repair when they asked for ID to begin with, then why did you allow the transaction to be completed? Any point that you could've hoped to make could have been made by walking right then and there. You didn't gain any extra bonus points by completeing the sale and immeditaely returning it.

 

When you returned it, did you at least tell them why you were returning it?

THEY STILL MADE THE MISTAKE OF ASKING FOR ID IN THE FIRST PLACE!!!

 

BACKING DOWN DOES NOT REALLY MAKE IT DONE RIGHT

How is this any different than the scanner ringing up the wrong price, the customer pointing it out, and the correction being made with the correct price? As a Wal-Marter yourself, would you really want everybody acting in a similar way whenever a pricing mistake is made?

 

And, besides, he didn't back down... he stood his ground and got it done right. That is the point, isn't it?

PRICING ERROR IS DIFFERENT

 

THE CASHIER DIDN'T CHANGE THE PRICE OF THE $5.00 PICTURE FRAME TO $10.00 AT THE TIME OF PURCHASE

 

(another employee in the store made the pricing error earlier BEFORE the customer even touched the picture frame)

 

THE CASHIER MADE THE ATTEMPT TO ASK FOR ID

 

THAT IS THE POINT!!!

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