Jump to content
Member? but forgot everything, can't log in... Frozen out??? ×

Attention New Brokers
THIS IS A POLITICS-FREE ZONE.

Loss Mitigation Phone Numbers for Lenders

liverichly

By liverichly
in Mortgages

 Share

The last post in this topic was posted 5538 days ago. 

 

We strongly encourage you to start a new post instead of replying to this one.

Recommended Posts

liverichly

liverichly

Posted
Posted

Lender/Servicer Loss Mitigation Phone Numbers & Contact Information created by Moe Bedard of Corona, CA, reposted here at CB.com.

 

ABM-AMRO Mortgage (800) 783-8900

Web: https://www.mortgage.com/C3/application.bus

 

Accredited Home Lenders(877) 683-4466

 

AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926

1600 McConnor Parkway

Schaumburg, IL 60173

Web: https://www.myamcloan.com/malwebapp/begin.do

 

American Home Mortgage Corp.(877) 304-3100*

 

Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) (800) 211-6926

 

Aurora Loan Services (Debt collection) (800) 550-0508

By Overnight Mail:

601 5th Avenue

Scottsbluff, NE 69361

Attn: Customer Service

By Regular Mail:

P.O. Box 1706

Scottsbluff, NE 69363

E-mail: ccnmail@alservices.com

Web: https://www.alservices.com/Consumer/UI/SSL/...UI%2fSSL%2fServ icing%2fDefault.aspx

 

 

Avelo Mortgage LLC (866) 992-8356*

 

Bank of America(800) 846-2222

 

BB&T Mortgage (800) 827-3722*

 

AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444

 

Beneficial (800) 333-5848

 

Central Pacific Bank (800) 342-8422*

 

Charter One (800) 234-6002

 

Chase (800) 446-8939

Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)

Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*

Web: https://chaseonline.chase.com/chaseonline/l...mp;LOB=COLLogon

 

Chase Manhattan Mortgage

(800) 446-8939 (Ohio Servicing Center)

(800) 526-0072 (Florida Servicing Center)

(800) 527-3040 x533 (Florida Servicing Center)

 

Chevy Chase Bank (800) 933-9100

Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)

 

Citi Financial Mortgage (800) 753-3673

 

Citimortgage (800) 283-7918

 

Countrywide (800) 262-4218 or (877) 744-7691

https://customers.countrywide.com/se...t_login254.asp

 

Ditech (800) 852-0656 (800) 449-8582

 

Downey Financial Corp.(800) 824-6902, ext. 6696

 

Deutsche Bank National Call Number on Mortgage Statement

 

EMC 800-723-3004

P.O. Box 141358

Irving, TX 75014-1358

Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp

 

EverBank (800) 669-7724 ext. 4730

 

Equity One (Debt collection) (866) 361-3460

 

First Horizon Home Loans (800) 489-2966*

 

Fifth Third Bank (800) 375-1745 Option 3

 

First Merit Bank (888) 728-9931

 

Flagstar Bank (800) 968-7700, ext. 9780

 

Fremont Investment & Loan (866) 484-0291

 

GMAC Mortgage (800) 850-4622

 

GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*

 

Green Tree (877) 816-9125

 

Homecomings Financial (800) 850-4622*

 

HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471

 

Household Finance (A HSBC Co.) (800) 333-5848

 

Household Mortgage (800) 333-4489

 

HSBC Mortgage (800) 338-6441

Default Resolution Team (if long term problem)

2929 Walden Avenue

Depew, NY 14043

(888) 648-3124 Loss Mit

(732) 352-7519 Fax

Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp

 

Huntington National Bank (800) 323-4695

 

Indymac Bank (877) 736-5556

C/O Loan Resolution Department

P.O Box 7014

Pasadena, CA 91107

(Monday - Friday 6:15am-7:15pm. (Pacific Time))

Web: https://www.indymacbank.com/contactus/loanResolution.asp

 

Irwin Mortgage (888) 218-1988

P.O Box 7014

Pasadena, CA 91107

Web: https://www.irwinmortgage.com/wps/portal/...3sdAvyHZUBAAqwx 9c

E-mail: deliquency.prevention@irwinmortgage.com</strong>

 

James B. Nutter & Company (800) 315-7334

 

Key Bank (800) 422-2442

 

LaSalle National Bank (800) 783-8900

 

Litton Loan Servicing (800) 999-8501 or (800) 548-8665

Fax (713) 966-8820

4828 Loop Central Drive

Houston, Texas 77081-2226

Web: https://www.littonloan.com/index.asp

 

Loss Mitigation Department Hours:

Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.

Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.

Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.

Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).

 

Midland Mortgage (800) 552-3000 or (800) 654-4566

Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp

 

Mortgage Lenders Network (800) 691-0129

E-mail: customerservice@mlnusa.com

Web: http://www.mlnusa.com/customers/info_credithelp.asp

 

Mortgage Electronic Registration Systems (888) 679-6377

 

National City (800) 367-9305, Ext. 53221 or (800) 523-8654

Attention: Homeowner's Assistance

3232 Newmark Dr.

Miamisburg, Ohio 45342

(8AM-10:30PM ET, Monday - Thursday)

(8AM-5PM ET, Friday)

(8AM-Noon, Saturday)

Web: http://www.nationalcitymortgage.com/service_assistance.asp

 

Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*

 

NationStar Mortgage (888) 850-9398* Press 0 for operator

 

New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904

(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)

(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)

Web: https://myloan.newcentury.com/webapps/servi...yloans/index.do

 

NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523

 

Ocwen Federal Bank (800) 746-2936 or (877) 596-8560

Web: http://www.ocwencustomers.com/csc_fa.cfm

 

Attention: Financial Information

12650 Ingenuity Drive

Orlando, Florida 32826

or

Ocwen Financial Corporation

1661 Worthington Rd., Suite 100

West Palm Beach, Florida 33409

Phone: 877-226-2936

 

For serving Ocwen with legal process, please send to their registered agent:

Corporation Service Company

2711 Centerville Road, Suite 400

Wilmington, DE 19808

Phone: 561-682-8000, x8386

 

Option One (866) 711-1962 or (888) 275-2648

Web: http://www.oomc.com/servicing/servicing_baifaqs.asp

 

PHH Mortgage (Formerly Cendant) (800) 257-0460

For borrowers facing possible delinquency: (800) 330-0423*

For borrowers in the foreclosure process: (800) 750-2518

 

ResMae Mortgage Corp.(877) 473-7623, ext. 5944

 

Saxon (800) 665-7367

 

Select Portfolio Servicing (888) 818-6032

Fax: (801) 293-3936

Loan Resolution Department

P.O. Box 65250

Salt Lake City, UT 84165-0250

(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)

(Friday 10:00 a.m. - 7:00 p.m. EST)

(Saturday 9:00 a.m. - 1:00 p.m. EST)

Web: http://www.spservicing.com/services/custom...nresolution.htm

 

SkyBank (800) 290-3359

 

Sun Trust Mortgage (800) 634-7928

PO Box 26149

Richmond, VA 23260-6149

Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#

 

Third Federal Savings (888) 844-7333

 

US Bank (800) 365-7900

 

Wachovia Bank of Delaware (866) 642-8608

 

Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677

 

Waterfield Mortgage (800) 957-7245

Fax: (260) 459-5390

c/o Loss Mitigation Dept.

7500 W. Jefferson Blvd.

Fort Wayne, IN 46804

(7 am – 10 pm EST Monday – Thursday)

(7 am – 9 pm EST Fridays)

(8 am – 2 pm EST Saturdays)

E-Mail: saveyourhome@waterfield.com

Web: http://www.waterfield.com/scripts/cgiip.ex...rvices/delqasst

 

Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance

Borrower Counseling Services

Monday - Friday 8:00 a.m. - 9:00 p.m., CT

Saturday 9:00 a.m. - 2:00 p.m., CT

Web: https://www.wellsfargo.com/mortgage/account/

 

Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022

Web: http://www.wendover.com/borrowers.html

 

Wilshire Credit Corporation (888) 502-0100

P.O. Box 8517

Portland, OR 97207-8517

From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday

Web: http://www.wfsg.com/borrower/borrower.aspx


liverichly

liverichly

Posted
  • Author
Posted

DesertRose feel free to, but please give Moe credit for putting it together. He has a website with a community forum but it has an advertisement for himself, if a moderator approves it I will post the link.

 

Brian, I haven't run into a situation where a past client of mine had to do a short sale/payoff yet. I guess that could be looked at as a good thing.

  • 4 weeks later...
liverichly

liverichly

Posted
  • Author
Posted

Here's a couple examples of hardship letters, again provided by Moe:

 

To Whom It May Concern:

 

I am writing this letter to explain my unfortunate set of circumstances that have caused us to become delinquent on our mortgage. We have done everything in our power to make ends meet but unfortunately we have fallen short and would like you to consider working with us to modify our loan. Our number one goal is to keep our home and we would really appreciate the opportunity to do that.

 

The main reason that caused us to be late is (insert reason here and don’t be too lengthy and long winded) Soon after being late and our income not being nearly enough, we had fallen further and further behind. Now, it’s to the point where we cannot afford to pay what is owed to (lender). It is our full intention to pay what we owe. But at this time we have exhausted all of our income and resources so we are turning to you for help.

 

Our situation has got better because (reason here) and we feel that a loan modification would benefit us both. We would appreciate if you can work with us to lower or delinquent amount owed and or payment so we can keep our home and also afford to make amends with your firm.

 

We truly hope that you will consider working with us and we are anxious to get this settled so we all can move on.

 

Sincerely and Respectfully,

 

Mr. & Mrs. ___________________

Signature_____________________

Loan # ______________________

Address______________________

Phone________________________

 

Hardship Letter Contributed by a Forum Member

Month, Day, Year

To: Countrywide Mortgage account # XXXXXXXXXX

 

Re: Mortgage modification program

 

Due to the recent adjustment to the mortgage I currently have with your company, I am finding it very difficult to afford the new payment. I have a 3 year fixed rate which is now adjustable and is schedule to adjust again in Feb. 2008.

 

Considering my current income, there will be no way I can afford the increased payments come February. Hopefully there is way to renegotiate the terms of my current mortgage to avoid default or foreclosure on my home.

 

Is it possible to have my current adjustable rate mortgage converted to a fixed rate? If this is not possible can the next rate change be postponed to a future date to allow me to hopefully refinance. Any other solutions you could provide would be greatly appreciated.

 

I have had no problem making my payments for over three years now and do not want that to change. My mortgage was originally written by another company and bought by Countrywide. The original mortgage terms are terrible but it was the only loan I was qualified for at the time. I was assured that refinancing would be no problem but that turned out not to be true due to the downturn of the housing industry.

 

The main problem is that my property is now worth about 5-10% less than what I paid for it which is preventing me from being able to refinance. I was researching on the internet and came across the Fannie Mae Announcement #06-18 (Oct. 4th 2006) regarding the servicing of Conventional Mortgage Modifications.

 

I believe this addresses the situation I currently find myself in along with many other homeowners. Attached are recent pay stubs showing my current income.

 

Thank you for your time and consideration.

  • 2 weeks later...
  • 2 weeks later...
  • 4 weeks later...
  • 4 weeks later...
cory1848

cory1848

Posted
Posted
Here's a couple examples of hardship letters, again provided by Moe:

 

 

Hardship Letter Contributed by a Forum Member

Month, Day, Year

To: Countrywide Mortgage account # XXXXXXXXXX

 

Re: Mortgage modification program

 

Due to the recent adjustment to the mortgage I currently have with your company, I am finding it very difficult to afford the new payment. I have a 3 year fixed rate which is now adjustable and is schedule to adjust again in Feb. 2008.

 

Considering my current income, there will be no way I can afford the increased payments come February. Hopefully there is way to renegotiate the terms of my current mortgage to avoid default or foreclosure on my home.

 

Is it possible to have my current adjustable rate mortgage converted to a fixed rate? If this is not possible can the next rate change be postponed to a future date to allow me to hopefully refinance. Any other solutions you could provide would be greatly appreciated.

 

I have had no problem making my payments for over three years now and do not want that to change. My mortgage was originally written by another company and bought by Countrywide. The original mortgage terms are terrible but it was the only loan I was qualified for at the time. I was assured that refinancing would be no problem but that turned out not to be true due to the downturn of the housing industry.

 

The main problem is that my property is now worth about 5-10% less than what I paid for it which is preventing me from being able to refinance. I was researching on the internet and came across the Fannie Mae Announcement #06-18 (Oct. 4th 2006) regarding the servicing of Conventional Mortgage Modifications.

 

I believe this addresses the situation I currently find myself in along with many other homeowners. Attached are recent pay stubs showing my current income.

 

Thank you for your time and consideration.

 

Do you know if this person had any success with this? Thinking of using this template to send off to HomEq.

 

Thanks

  • 6 months later...
  • 8 months later...
  • 11 months later...
  • 2 months later...
  • 10 months later...

The last post in this topic was posted 5538 days ago. 

 

We strongly encourage you to start a new post instead of replying to this one.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing



  • Member Statistics

    • Total Members
      190435
    • Most Online
      9039
    mhudson323
    Newest Member
    mhudson323
    Joined

About Us

Since 2003, creditboards.com has helped thousands of people repair their credit, force abusive collection agents to follow the law, ensure proper reporting by credit reporting agencies, and provided financial education to help avoid the pitfalls that can lead to negative tradelines.

Pages

×
×
  • Create New...

Important Information

Guidelines

  I accept