Financing

Greetings,
 
I recently had 11 Chase credit cards closed. Seven were personal, and four were business cards. The combined lines were 186k. The balances on them were 211k. My overall utilization was 55% and overall credit lines were 474k. The credit scores at the time were around 700 each, and average age of accounts was 10 years. I had 22 total accounts.  I was paying close to $3k in interest monthly. A few days before the closures, I added four authorized users on three of the cards. I assume this may have triggered it. In total, I have spent over $15,000,000 on Chase cards in the last 10 years.
 
In summary:
-My total open accounts went from 22 to 11.
-My average age of accounts went from 10 years to 6 years.
 
 
These are my questions:
 
1.      What would be the reasons why an institution such as Chase would take would such drastic measures without first discussing any possible issues directly with the customer?
 
2.      Are there any state or federal regulations that banks need to follow when terminating relationships?
 
3.      If banks do use rules and guidelines, are these rules and guidelines internal or can they be known by the public?
 
4.      If the rules are internal, is there any state or federal regulatory agency that reviews the rules to make sure they are legal?
 
5.      If there is, how can the public know that the government agencies are actually doing their job?
 
6.      Has any of you had something similar happen to you?
 
 
Any answers, tips, or comments are greatly appreciated.

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I'm trying to decide what step to take next regarding a collection.
 
I don't think this place is officially a "collection agency", but in doing some research, it seems like an attorney who does a lot of collection, so they are supposed to abide by the FDCPA. However, I am pretty sure that they are violating the FDCPA after looking up what fees my state allows them to charge as a tax lien buyer/holder.
 
But even if they are violating the FDCPA, and I have written documentation, does it do me much good? It seems like my only options are to file complaints with my state agencies or get an attorney to threaten/negotiate. From what I read, the CFPB would just forward my complaint to this collection place and keep a record of it, not much else.
 
I feel like a really good attorney could help, but that it would be hard to find a good one who doesn't need upfront payment and charge a lot. I could afford it, but I'm worried about the chance of spending even more money. If the attorney doesn't have success with reducing the debt more than the attorney fees, that is. I feel like it's only worth my time if the attorney could get the debt significantly reduced, and the odds of that are very low, right?
 
Also, I know I could send something like a debt validation letter, but I feel like they would respond and what good has it done?
 
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