Chase - Best Buy

[Imp]

DH had a circuit city card by Chase that was converted to Best Buy upon circuit city's demise. Received a change in terms today some of which are the late fee and minimum finance charges as well as default APR. What REALLY concernes me is the following:

 

COMMUNICATIONS/CHANGE OF INFORMATION. "We will send cards, billing statements and other communications to you at ANY address shown in our files. If you change your name, address or other contact information such as any telephone number or email address, you must notify us immediately in writing at the address shown oon your billing statement. Numbers and addresses you provide include those you give us AND/OR those from which YOU CONTACT US. We may, at our option, accept mailing address corrections from the USPS and obtain TELEPHONE NUMBER, MAILING ADDRESS and E-MAIL ADDRESS information from THIRD parties.

 

If more than one person is responsible for this account, we can send billing statements and communications to any of you. Notice to one of you will be considered notice to all of you and all of you will remain obligated on the account. YOU AGREE TO PAY ANY FEE(S) OR CHARGE(S) THAT YOU may incur for INCOMING communications from us, and/or outgoing communications to us, without reimbursement from us.

 

YOU AUTHORIZE US, or ANYONE ACTING ON OUR BEHALF, to CALL or SEND A TEXT MESSAGE to ANY number you PROVIDE or to ANY NUMBER where WE reasonably believe we can contact you, INCLUDING calls to MOBILE< CELLULAR, or similar devices, and calls using AUTOMATIC TELEPHONE DIALING SYSTEMS and/or pre-recorded messages, or to send an email to ANY address where we reasonably believe we may contact you. Calls and messages may be made for any lawful purpose, including but not limited to: suspected fraud or identity theft; OBTAINING INFORMATION; YOUR ACCOUNT TRANSACTIONS or servicing; COLLECTING on your account; and providing you information about products and services.

 

This is the part that really concerns me. According to the paper, DH CANNOT opt out of this but how can this be legal? Thoughts anyone?

[dot]

You can close your card at any time and it would lock in your current rate and you simply pay down what you have left. Same thing they would do on an "opt out".

[breeze]

A lot of them are doing this - I think I got a similar CIT from AmEx. I just won't ever call them again, I'll use email.

[Imp]

A lot of them are doing this - I think I got a similar CIT from AmEx. I just won't ever call them again, I'll use email.

 

 

Problem with that Breeze is they can still contact you by any means and at any place they feel is "reasonable" whether it is correct or not. This includes using information from a "third" party. I feel the potential for serious abuse is there. DH will be paying this card off and closing it with a nice letter to Chase telling them how they have lost our business for life.

[athensgaguy]

You can close your card at any time and it would lock in your current rate and you simply pay down what you have left. Same thing they would do on an "opt out".

Not true.

 

They can do a CIT if the card is closed, including rate changes.

[Imp]

You can close your card at any time and it would lock in your current rate and you simply pay down what you have left. Same thing they would do on an "opt out".

 

 

According to their change in terms notice he CANNOT opt out of the communications part of it. So Chase is saying DH is authorizing something that he hasn't and even if DH sent them written notice that they do not have his authorization it doesn't matter. Chase is going to do what they want in this matter and there is nothing DH can do about it. EXCEPT close the card and refuse to do business with Chase or any of its companies ever again.

[Guest Joseph C]

A lot of them are doing this - I think I got a similar CIT from AmEx. I just won't ever call them again, I'll use email.

 

Thats actually a good question... can USPS CM-RRR work when requesting/demanding an "Opting Out" or Closure due to Non-acceptance of Terms, as per Contract or Cardholder Agreement?

 

Or would they want to use Arbitration/Binding Arbitration there?

[Imp]

Ok, we have paid off this CC and shredded it. Here is the letter written to Chase telling them to close this account and the reasons why. Thoughts?

 

RE: DH

Best Buy Account#xxxxxxxxxxxxxxxxxxxxxx

Rejection of ALL change in terms

 

Dear Chase,

 

I recently received a notice from you informing me of 4 changes you are making to our agreement covering the Best Buy credit card. I hereby notify you that I reject ALL changes and am closing this account with you effective with the date of this letter. I have enclosed the pieces of the shredded best buy credit card for your convenience. I have paid this account in full as of December 4, 2009 and there is a zero balance.

 

I am also hereby informing Chase that they are ordered not to sell, lend, or use any of my information in any way to any entity. I revoke any and all authorizations given or implied to Chase Bank or any of its subsidiaries or anyone acting on the behalf of Chase Bank to in any way contact me or use any information they have or may obtain about me. I revoke any and all authorization whether given or implied for Chase Bank, its subsidiaries or anyone acting on its behalf, to contact me in any manner that may cause any fees or charges to me, to call or send a text message to any number provided or believed to be associated with me including but not limited to mobile, cellular or similar devices as well as calls using automated telephone dialing systems, pre-recorded messages or e-mail to any address that has in any way been provided to you.

 

The ONLY acceptable form of communication between Chase Bank and myself, DH of IMP, is through United States Postal Mail only at the address provided below, with any and all fees or charges incurred being borne strictly by Chase Bank without reimbursement from me.

 

I do not wish to have any type of a business relationship with Chase Bank as I do not agree with your business methods in any way. You cannot just take/assume authorization from an individual person without their agreement. Federal laws have been put in place to protect the consumer and Chase Bank cannot circumvent those laws without the express written consent of the consumer. I have not now, nor will I ever give you any express written consent for any of the changes in communication/information you stated in your change of terms.

 

If there is any violation of this letter by Chase Bank, its subsidiaries or anyone acting on its behalf, Chase Bank agrees to immediately pay me DH of IMP, the sum of $5000.00 per incident together with the actual costs or damages if any I may incur without legal recourse. Chase Bank cannot choose to reject this notice nor fees, damages or charges contained within this notice. There is no expiration of these requirements.

 

 

 

Now I know LEGALLY, the $5000 doesn't mean squat. I just figured I'd throw a little back at them that they throw at the consumers. So what does everyone think?

[LadyRelm2]

 

I'd love to see their reply to this.... ARe you sending this to anyone at Chase in particular???

 

 

Several years ago, Chase was violating the stay in my BK by reporting Charge off on an account that was NOT Charge off when I filed BK. I wrote several letters (CMRRR) to Jaime Daimon who is a VP. I received several letters back stating they could "do whatever the hell they wanted..." and REFUSED to remove the Charge off notations.

 

[Guest Joseph C]

You can close your card at any time and it would lock in your current rate and you simply pay down what you have left. Same thing they would do on an "opt out".

 

 

According to their change in terms notice he CANNOT opt out of the communications part of it. So Chase is saying DH is authorizing something that he hasn't and even if DH sent them written notice that they do not have his authorization it doesn't matter. Chase is going to do what they want in this matter and there is nothing DH can do about it. EXCEPT close the card and refuse to do business with Chase or any of its companies ever again.

 

Yup... Sounds like they CAN Opt-out by Rejecting updated ToS... as in WHole Card...

 

Ok, we have paid off this CC and shredded it. Here is the letter written to Chase telling them to close this account and the reasons why. Thoughts?

 

RE: DH

Best Buy Account#xxxxxxxxxxxxxxxxxxxxxx

Rejection of ALL change in terms

 

Dear Chase,

 

I recently received a notice from you informing me of 4 changes you are making to our agreement covering the Best Buy credit card. I hereby notify you that I reject ALL changes and am closing this account with you effective with the date of this letter. I have enclosed the pieces of the shredded best buy credit card for your convenience. I have paid this account in full as of December 4, 2009 and there is a zero balance.

 

I am also hereby informing Chase that they are ordered not to sell, lend, or use any of my information in any way to any entity. I revoke any and all authorizations given or implied to Chase Bank or any of its subsidiaries or anyone acting on the behalf of Chase Bank to in any way contact me or use any information they have or may obtain about me. I revoke any and all authorization whether given or implied for Chase Bank, its subsidiaries or anyone acting on its behalf, to contact me in any manner that may cause any fees or charges to me, to call or send a text message to any number provided or believed to be associated with me including but not limited to mobile, cellular or similar devices as well as calls using automated telephone dialing systems, pre-recorded messages or e-mail to any address that has in any way been provided to you.

 

The ONLY acceptable form of communication between Chase Bank and myself, DH of IMP, is through United States Postal Mail only at the address provided below, with any and all fees or charges incurred being borne strictly by Chase Bank without reimbursement from me.

 

I do not wish to have any type of a business relationship with Chase Bank as I do not agree with your business methods in any way. You cannot just take/assume authorization from an individual person without their agreement. Federal laws have been put in place to protect the consumer and Chase Bank cannot circumvent those laws without the express written consent of the consumer. I have not now, nor will I ever give you any express written consent for any of the changes in communication/information you stated in your change of terms.

 

If there is any violation of this letter by Chase Bank, its subsidiaries or anyone acting on its behalf, Chase Bank agrees to immediately pay me DH of IMP, the sum of $5000.00 per incident together with the actual costs or damages if any I may incur without legal recourse. Chase Bank cannot choose to reject this notice nor fees, damages or charges contained within this notice. There is no expiration of these requirements.

 

 

 

Now I know LEGALLY, the $5000 doesn't mean squat. I just figured I'd throw a little back at them that they throw at the consumers. So what does everyone think?

 

And there it is.

 

[Imp]

 

I'd love to see their reply to this.... ARe you sending this to anyone at Chase in particular???

 

 

Several years ago, Chase was violating the stay in my BK by reporting Charge off on an account that was NOT Charge off when I filed BK. I wrote several letters (CMRRR) to Jaime Daimon who is a VP. I received several letters back stating they could "do whatever the hell they wanted..." and REFUSED to remove the Charge off notations.

 

 

 

 

In order to close the account I have to send it to a particular address that I was given, RRR of course. I have no problems with ALSO sending it to a specific person as a CC if anyone has any suggestions.

[LadyRelm2]

In order to close the account I have to send it to a particular address that I was given, RRR of course. I have no problems with ALSO sending it to a specific person as a CC if anyone has any suggestions.

 

 

I'd send a certified copy to the head of their card services department. You can find their name & address on their website. Usually under public filings and corporate governance section.

[Imp]

In order to close the account I have to send it to a particular address that I was given, RRR of course. I have no problems with ALSO sending it to a specific person as a CC if anyone has any suggestions.

 

 

I'd send a certified copy to the head of their card services department. You can find their name & address on their website. Usually under public filings and corporate governance section.

 

 

I was thinking more along the lines of someone in their legal dept. or something. Card services dept. will probably just shred it. I want it actually to be read even though just ONE letter from ONE former customer won't change anything.