No it's not the paper one,this just happened yesterday so I'll be waiting weeks to get the paper copies...I pay my car the same day of the month every month, the 21st and it's due the 11th...it works out better for me and I don't get a fee...so yes it's 10 days late every month...but I've done this for 4 years...every payment from my bank has posted....every statement from gm shows paid and in the account history section it shows paid...I just want to know the steps here,where do I send a dispute