Anna Belle

To clarify, I do not need the debt removed from my credit report. I was turned into collections and I did pay the debt in 2007. I know it will stay on my report for "X" number of years. But ... I really need immediate help with the comment the collection agency added "account information disputed by consumer." To get our refinancing, the DISPUTE on my credit report must be removed or else I have to go through manual underwriting and paying $2,400 to get the loan approved.

Why Chat - you asked "How is the account reporting?? As paid or unpaid?": Equifax is reported unpaid and disputed. The other 2 agencies show paid. TransUnion also had it listed as disputed (although paid) but after a phone call and quick investigation they removed the diputed verbiage. The collection agency sent a paid receipt but it is not "sufficient" for Equifax. IC System (collections) said they can't/won't send anything else. The medical provider sent a different paid receipt today and I've faxed it to Equifax but haven't heard back yet. Regardless, the lender says the issue is not the paid status of the account but simply the word "disputed." I'm not familiar with opt out. My credit is good - at least I think. My scores from the big 3 are 767/783/790. I have no delinquent payments and only this one collection issue. I will read the links you posted. Thanks.

Breeze (admin) - you said "Yes, there's a letter you can send - this won't get fixed overnight, but don't panic." What letter? What is the process? I've already invested a lot of time in this over the past several weeks. Multiple phone calls, faxes, letters, etc. Thanks!

We have been approved for a refinance on our mortgage. From 7% to 4.875%. The ONLY thing preventing the closing are the words appearing on our Equifax (CSC) credit report "ACCOUNT INFORMATION DISPUTED BY CONSUMER." I did not dispute the medical bill. This was the only time I was ever turned in for collections. Debt reported to CRAs in December 2006. I paid the amount in full, $384, in February 2007. I sent the payment to the medical provider without notifying the collection agency, IC System. IC System has told me the verbiage appears on my report because they telephoned me to collect the debt and I told them I had already sent the payment to the medical provider. They obviously verified that information because my reports show paid ... collection ... zero due ... closed. IC System said there is no way they will remove the "disputed" line and Equifax/CSC said they cannot legally remove it without instructions to do so from IC System. Any advice? I've read elsewhere in another thread that this verbiage is not a bad thing. In my case it is a penalty. It is preventing our refinancing. Help!