Thanks for the replies, I sent several e-mails to the top guns at verizon a while back.
One listened to my sob story and did investage it but no dice.
What really happened was back in 07 i brought a new house and i thought DG had the phone shut off for the move, in the new house i had charter for the phone service, so in june of 08 a ca called me about this and i paid them right there on the phone, verizion ask for proof of this so i sent them copies of my mortage and my new phone service, to prove i did move and got new phone service.
There reply was even i proved my claim, i did get sent to collections and it has to be reported as such CASE CLOSED.
So i guess ill just have to live with this for 5 or so years.