A week or so ago, I was in an flower pot mood and a cashier at Sears decided to ask for ID. I politely explained that it's against their merchant card services agreement to do so, but they can verify my signature on the back of the card. She declined, and said she needed to see ID or she would decline the transaction.
That's when I said: "Call your manager, then." She said the only person in-store was the store manager. I said: "Perfect."
Anyway, he came up and asked the issue. She explained it, and finished with, "I don't know why he won't show me his ID. Kinda sketchy." To which I repeated, "Because it's against your merchant card services agreement with MasterCard."
Store manager: "No it's not. I'd know - I've worked here for 12 years. It's my job to know. Do I come to work and argue with what you're a specialist in, sir?"
Me: "Obviously not - otherwise you'd know I'm a Personal and Business Banker with a major commercial bank, and one of my specialities is Merchant Payment Processing Services."
He looked throughly defeated, and all he said after that to the cashier was: "Complete the transaction."
Needless to say, I reported them to MasterCard for asking for ID, mostly because of the attitude they took. I may have been dressed as my casual college-self at the time, but don't assume I'm using a stolen card or something simply because I don't want to show ID. And to store managers, of course, don't argue with customers. 1, it'll cause a retailer to lose business, and 2, they might just happen to know more than you.
Edited by J-M, 09 September 2010 - 03:28 AM.