In today's banking climate, you have to stay woke and alert.
**If you have a problem with the link, I have a PDF copy if you need it.
Takeaways from this story:
1. Don't depend on a bank or credit union to look after your full interests. Make sure you understand the terms and gotchas associated with each transaction. *Be proactive before issues escalate to Chexsystems or EWS.
2. Escalate issues to a branch manager for resolution. Document requests in writing.
3. Valid complaint? For state banks, complain to the agency regulator. This is usually found on the state .gov website. For national banks, start with the Office of the Comptroller of the Currency (OCC) (note, depending on the complaint, they may redirect you to the CFPB).
List of Banks With OCC Oversight:
*If you do not see your bank or credit union, check with the state regulator.
Note: A word about complaints: Have your ducks in a row. The OCC is "bank friendly" and each violation or issue must have proof or full documentation. Simply complaining without corroboration usually doesn't go very far.
4. Document each interaction, keep a timeline of names and contact dates. Maintain a paper trail. Keep copies of correspondence and bank statements.
Other Complaint Options:
Have a bank or credit union story to share? Tell us how you approached and resolved your issue.
Edited by tmcgill, 03 April 2018 - 08:23 AM.