Carvana waited 6 months to pay off my trade in loan and now I have reported late payments.

[aadam101]

I bought a car from Carvana in 2019 and the entire buying experience was exactly what Carvana claims it is. It was a breeze and the best car buying experience I have ever had by a LOT.

 

Fast forward to 2022……wow things have changed……

 

I ended up trading in the original car and Carvana took possession of that vehicle in May 2022. I then spent the next five months living in Carvana hell where they literally screwed up EVERY step in the process. I spent countless hours on the phone screaming and yelling for EVERY step. The first two cars had problems and I gave them back. I finally kept the third car but the whole process was still a nightmare from beginning to end. While dealing with all of the chaos, I didn’t realize that Carvana never paid off my original loan. It just went unpaid until I realized the error in November 2022. After some more screaming on the phone it was finally paid in December 2022.

 

Now I have six months of late payments for a loan that shouldn’t have been open. I disputed but it came back verified which is what I expected.

 

How should I deal with this? Technically, from the car loan company perspective, those payments were late. Should I be asking Carvana to work this out with the car loan company?

 

The thought of another six months on the phone with these people is making me nauseous.

 

 

Sent from my iPhone using Tapatalk

[Dolemite_73]

How you deal with this is based on a couple of things:

 

1.  Is there anything wrong with the reporting on the tradeline with the lates?  Look at the tradeline very closely and if ANYTHING is wrong with it, you could use that to leverage them changing it or deleting the tradeline all together

 

2.  You could try to email both the car finance company's CEO reporting the lates and Carvana CEO (on the same email), explain the situation and see if they can work this issue out amongst themselves.  

 

3.  Depending how litigious you are, you may want to get in contact with a consumer lawyer.  Carvana's actions damaged you.

 

4.  If you are really feeling froggy, file an arbitration claim against both companies, separately, and use the big money both companies would have to shell out in that arbitration claim (several thousands of dollars at the minimum) to leverage what you want.

 

If this were me, attacking the tradeline for potential FCRA violations would be my first step, while also emailing the CEOs of each company informing them of your intent to file an arbitration claim against both of them would be my courses of action.  But I have a vast amount of experience in such matters and follow through when I needed too.  It depends on how much gumption and resolve you personally have to pursue this matter.

 

First though, it's time to get off of the phone, start writing letters/emails and develop a papertrail.

Edited February 23, 2023 by Dolemite_73

[hdporter]

Since this doesn't address your query, feel free to not respond ... but I'm very curious about what lender wouldn't reach out to you after the first missed payment.  Seriously, this seems like a firm you'd want to warn others off, given that their lack of notice was an integral part of what trashed your tradeline.

 

The second question I have is:  At what point did you receive documents evidencing transfer of title and/or an agreement stating that they would pay off your loan.

 

I seem to recall that there was a point where Carvana was awash in backed up title transfers and loan payments.  I would think that there must be considerable internet chatter on the subject that would be worth a search to see how others dealt with this.

[hegemony]

I'd comb through the mouse print of the contract you signed with carvanna to see if there is anything detailing your or their responsibility for the loan during the sales process.

[hegemony]

On 2/22/2023 at 11:44 PM, aadam101 said:

 

I bought a car from Carvana in 2019 and the entire buying experience was exactly what Carvana claims it is. It was a breeze and the best car buying experience I have ever had by a LOT.

 

Fast forward to 2022……wow things have changed……

 

I ended up trading in the original car and Carvana took possession of that vehicle in May 2022. I then spent the next five months living in Carvana hell where they literally screwed up EVERY step in the process. I spent countless hours on the phone screaming and yelling for EVERY step. The first two cars had problems and I gave them back. I finally kept the third car but the whole process was still a nightmare from beginning to end. While dealing with all of the chaos, I didn’t realize that Carvana never paid off my original loan. It just went unpaid until I realized the error in November 2022. After some more screaming on the phone it was finally paid in December 2022.

 

Now I have six months of late payments for a loan that shouldn’t have been open. I disputed but it came back verified which is what I expected.

 

How should I deal with this? Technically, from the car loan company perspective, those payments were late. Should I be asking Carvana to work this out with the car loan company?

 

The thought of another six months on the phone with these people is making me nauseous.

 

 

Sent from my iPhone using Tapatalk

 

any update?