Sana Posted December 28, 2022 Share Posted December 28, 2022 I paid an amount of $1000 to a dentist to begin work in 3-4 weeks. They ordered retainers to be fixed into my teeth. I have since found another dentist who aligns better with my preferences. I contacted this previous dentist to cancel my appointment and to refund the amount (less whatever amount it was for the retainers). They are telling me that there is no refund and I would instead have to pay another $950, because as per the contract, 25% of the total invoice is the cancellation fee!! How can they charge me when they haven’t even touched my teeth yet!! Can I file a credit card dispute the amount I paid? Will my account go to collections for the unpaid amount? I’d appreciate any advice on how to deal with this please. Thanks!! Quote Link to comment Share on other sites More sharing options...
Admin MarvBear Posted December 28, 2022 Admin Share Posted December 28, 2022 Welcome to CreditBoards. Quote Link to comment Share on other sites More sharing options...
hegemony Posted December 29, 2022 Share Posted December 29, 2022 16 hours ago, Sana said: I paid an amount of $1000 to a dentist to begin work in 3-4 weeks. They ordered retainers to be fixed into my teeth. I have since found another dentist who aligns better with my preferences. I contacted this previous dentist to cancel my appointment and to refund the amount (less whatever amount it was for the retainers). They are telling me that there is no refund and I would instead have to pay another $950, because as per the contract, 25% of the total invoice is the cancellation fee!! How can they charge me when they haven’t even touched my teeth yet!! Can I file a credit card dispute the amount I paid? Will my account go to collections for the unpaid amount? I’d appreciate any advice on how to deal with this please. Thanks!! did you sign anything agreeing to the fee structure? if so, then while you can try a card dispute (which card did you use?) you may be SOL. Also, is the first dentist out $$$ for ordering the retainers? Did they do an initial fitting before the order? welcome to CB! Quote Link to comment Share on other sites More sharing options...
hegemony Posted December 30, 2022 Share Posted December 30, 2022 I need to stop wasting my time. Why Chat 1 Quote Link to comment Share on other sites More sharing options...
Why Chat Posted December 31, 2022 Share Posted December 31, 2022 This forum was designed to help people with medical collections that were improperly charged-- not to help people who default on a signed agreement for services. MarvBear and hegemony 1 1 Quote Link to comment Share on other sites More sharing options...
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