Can't claim student loan refund.

[eem2am]

Hi,
Student loans company keep sending me letters saying they owe me £177 which i overpayed in Student Loan.
They send me a letter with a phone number to ring. When i ring the number, the Phone-bot says it has sent a number, and asks for this to be keyed in...however, i dont have a smart phone, so i cant get to this number whilst on the call. Do you know any way round this? (it sends the number as a text, which i cant  get to whilst on a call)
I have actually written a (ink-pen) letter to student loans co in Glasgow, giving all my details including bank details, but they still just keep sending me the letter with the phone number to ring up.

[MarvBear]

Welcome to CreditBoards.  We are a United States of America based website.  I don't believe we are qualified to give advice to a Glasgow resident and based on £'s.   You may have to wait a fair bit for a response.

[A Credit Ed]

First thought - this sounds like it could be a scam.  (Us Americans are jaded like that - sad but what can you do?)

 

Second thought - call them from someone else's phone and when they text the number to your phone you can enter it.

 

Third thought - I have a friend who refuses to use a Smart phone.  He has an old flip phone and when we are together I end up with a case of flip phone envy.  So even though I don't know you, and will probably never meet you, be aware that there is someone in this world who thinks you are pretty cool for not having a Smart phone :-)  

[MarvBear]

36 minutes ago, A Credit Ed said:

First thought - this sounds like it could be a scam.  (Us Americans are jaded like that - sad but what can you do?)

 

Second thought - call them from someone else's phone and when they text the number to your phone you can enter it.

 

Third thought - I have a friend who refuses to use a Smart phone.  He has an old flip phone and when we are together I end up with a case of flip phone envy.  So even though I don't know you, and will probably never meet you, be aware that there is someone in this world who thinks you are pretty cool for not having a Smart phone 🙂

 

Of course it is.  It was cut n pasted from another website or online source.   I can tell by the way I see the information.   And that person would need a different SIM card going from Europe to the USA.