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Can't pull Equifax report


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My husband recently applied for a mortgage preapproval with a va lender they  having a problem pulling his Equifax report (transunion & Experian came thru okay)


Any advice on getting this situation fixed quickly . He called Equifax and they said there's no freeze on his file, but every time the loan officers request the file, nothing comes back . We've been dealing with this since last week, and have called Equifax multiple times 

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