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How to remove Credit Collection Services

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I have comcast account That went into default during pandemic. Account was placed with Credit Collection Services. However, in March 2021, I paid off the balance with comcast and reactivated the service.

Fast forward, I sent a DV to CCS to which they never responded. Instead they changed the unpaid CA to a paid CA.

How could CCS update the status of an account that was never paid to them but instead paid to OC

Does their reporting violate accurate reporting statute since the very fact that their activity is factually incorrect(it was never paid to them).

Please recommend a best course of action.

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