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How to Request Citi Reconsideration


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Hi! 

I applied last week for a Citi Costco card.  My credit score at the time was 732 with Experian, which they use.  I was denied.  I had 2 inquiries.  One from refinancing my home and 1 from Samsung for a phone.   My debt ratio is 37%.  I have NO late payments in the last 7 years and have 11 open lines of credit.  I have a Citi Simplicity, Sears Shop your Way through Citi, Mobil and Shell both also through Citi.  None of my accounts are at the limit.  None have ever had a problem.

 

I received my denial letter today.  It says that I am being denied because of a past BK where Citi was involved.  Yes.  1992.  It says that my current accounts have many missed and late payments and that my account is now restricted.  WTH?  

Totally untrue! I checked my Experian report and there is no problem there.   Is it the BK in 1992?  That is NOT on my credit report! 

 

I cannot find a way to get through to Citi, dispute this and ask for reconsideration.  Help!!  Does anyone know of a way that I can actually speak to someone?  Also, what is the best way to ask for reconsideration?

 

Thanks for your help.

 

Pretty pissed in WA State!

JayBird

 

 

 

 

 

 

Edited by jaybird47
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  • jaybird47 changed the title to How to Request Citi Reconsideration

Welcome to blacklisting. Did you in fact declare BK and had a Citi debt eliminated as a result of that BK? It may seem strange to hold an almost 30 year old BK against you but creditors are tightening the belts and blacklisting like this is one way they are doing so. Yes, its all perfectly legal. Creditors can maintain records for as long as they want, as long as they are not shared with any other creditor. Amex is famous for lifetime blacklisting, Chase blacklists for those who settle their debts for less than the full amount. Recon will likely poke the bear even more and you'll find all of your Citi accounts closed.

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16 hours ago, jaybird47 said:

Hi! 

I applied last week for a Citi Costco card.  My credit score at the time was 732 with Experian, which they use.  I was denied.  I had 2 inquiries. 

I received my denial letter today.  It says that I am being denied because of a past BK where Citi was involved.  Yes.  1992.  

I cannot find a way to get through to Citi, dispute this and ask for reconsideration.

 

It's possible to recon with Citi.  Here is info sourced at WalletHub: 

https://wallethub.com/answers/cc/citi-credit-card-reconsideration-line-2140678890/

 

Quote

 @sally_amos, Member, 10/05/20 This answer was first published on 10/05/20.

The Citi credit card reconsideration line works by giving another chance for people who had their credit card application denied.

Call 1-800-695-5171 to talk to a real person and make your case. It’s best if you’re prepared with a reasonable explanation as to why they should change their decision.

 

An observation:  If you were talking about one of Citi's more valuable cards, say Citi Double Cash, I would strongly encourage you to follow through with a reconsideration request to Citi.  However, the cashback rates on Citi Costco are week ... you can do as well or better with Bank of America Cash Rewards:  https://www.bankofamerica.com/credit-cards/products/cash-back-credit-card/

 

Bev and I clean up on this card ... in addition to 2% cashback earned on wholesale club purchases (plus grocery stores), it earns 3% on your choice among select purchase categories (our pick is online purchases, since we earn 3%+ on most of the other options via other cards).  It should be noted that all bonus cashback is only earned on the first $2500 in combined bonus category purchases (additional purchases in a quarter earn just 1%).  We each have one of these cards since we typically exceed $2500 each quarter.

 

The killer that makes the BA card a smart choice over Citi's Costco is that BA Cash Rewards pays a $200 rewards bonus when you charge $1000 in your first 90 days as a cardholder.  (Talk about a "no-brainer"!)

 

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With respect to the currently held cards, do any of them HAVE a history of late payments?  It would not matter if they are on the report or not.  It would only matter that there ARE trackable late payments, even if they were not a thirty-day late or even within the past seven years. 

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No late payments on any of my accounts.  2 of the four Citi have zero balances.  The denial letter seems to be mostly about BK.  Considering Citi handles a lot of retail credit cards, it is a huge company to be blackballed for something that happened 29 almost 30 years ago due to divorce.  It also says my Citi accounts are currently restricted.  I have available credit on all of them and there is no indication of a restriction. If this is truly blacklisting, I do not want to open a can of worms by asking for reconsideration.  If is is a mistake, I would like to fix it.  Thanks for all of the above input.  

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Citi is odd when it comes to BL.  I IIB them and since have been able to open up 3 cards with a combined CL of around $100k; however for some reason they never offer me any balance transfer offers on my accounts, even back when they were handing them out every 2 weeks.  My wife on the other hand has 2 cards with them and she has an offer pretty much perpetually.  So while they haven't prevented me from getting a card, I do think they do some sort of other blacklisting/internal flagging of accounts.

 

That said, you need to weigh the risk and reward.  If you were to call and they ended up closing your accounts (I would say low probability, especially if you have never been late on the post BK account), how would that impact your overall credit situation vs. your want for the new card.  You can also go to the executive office to get some answers, they have been very helpful to me in the past.

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It is not worth it now.  I tried my Citi Simplicity yesterday and it is still good.  Different name, different state, 29 years.  Wow!  I don't get any offers from them nor do they automatically give me increases.  I just never questioned it before.  Thanks again for all of the input.  

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13 hours ago, insolent1 said:

I got sideways with Citi back when they were Citibank and the Pontiac Fiero was a new car.  Even though it was a small amount, no offers and no absolution. 

That's Citi.

So...to be certain...they are the "bank that requires the dropping of the engine to change spark plugs" of card issuers.  Right? 

 

;)

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Out of curiosity, I looked at Citi's card offerings and I don't see one that even remotely interests me. 

The only card that interests me now is the one that I've never had and has been unavailable for some time now - Diner's Club. The original Zombie card. Now, that BMO Harris owns it, I'd likely never apply anyhow. 

 

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