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Need help: expired Citibank rewards


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Hi, I have a Citibank card on which I had close to $600 reward dollars. During Covid, I did not use the card for a while and I suddenly realized that my rewards balance is 0 since I did not use the card for 12 months. Apparently, this is a new policy they introduced at some point. I called Citibank and they said there was nothing they could do. Any advice on how I can get the rewards back?

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6 hours ago, Babolat said:

Hi, I have a Citibank card on which I had close to $600 reward dollars. During Covid, I did not use the card for a while and I suddenly realized that my rewards balance is 0 since I did not use the card for 12 months. Apparently, this is a new policy they introduced at some point. I called Citibank and they said there was nothing they could do. Any advice on how I can get the rewards back?

Try writing a letter to the CEO of the Bank. Explain the COVID excuse and ask them to consider a "goodwill" reinstatement.

Citibank, NA

Michael Corbat

Chief Executive Officer

399 Park Avenue, New York, NY, 10043

 

or email him:

michael.l.corbat@citi.com

   
Edited by NoMoreHate
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