Babolat Posted February 22 Share Posted February 22 Hi, I have a Citibank card on which I had close to $600 reward dollars. During Covid, I did not use the card for a while and I suddenly realized that my rewards balance is 0 since I did not use the card for 12 months. Apparently, this is a new policy they introduced at some point. I called Citibank and they said there was nothing they could do. Any advice on how I can get the rewards back? Quote Link to post Share on other sites
Admin MarvBear Posted February 22 Admin Share Posted February 22 Welcome to CB. Quote Link to post Share on other sites
NoMoreHate Posted February 23 Share Posted February 23 (edited) 6 hours ago, Babolat said: Hi, I have a Citibank card on which I had close to $600 reward dollars. During Covid, I did not use the card for a while and I suddenly realized that my rewards balance is 0 since I did not use the card for 12 months. Apparently, this is a new policy they introduced at some point. I called Citibank and they said there was nothing they could do. Any advice on how I can get the rewards back? Try writing a letter to the CEO of the Bank. Explain the COVID excuse and ask them to consider a "goodwill" reinstatement. Citibank, NA Michael Corbat Chief Executive Officer 399 Park Avenue, New York, NY, 10043 or email him: michael.l.corbat@citi.com Edited February 23 by NoMoreHate add email Quote Link to post Share on other sites
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