hegemony Posted January 13 Share Posted January 13 AmEx, Citi Dangle Bevy of Perks to Antsy Premium Card Customers Quote In online forums, customers are swapping stories of the success -- or lack thereof -- they’ve had in getting retention offers when they’ve called to cancel or downgrade pricey cards. Some Sapphire Reserve customers, for instance, say they’ve received statement credits of as much as $250. Quote Link to post Share on other sites
IndyPoolPlayer Posted January 13 Share Posted January 13 Quote paying fees of around $500 a year Lunacy. Sheer lunacy. Quote Link to post Share on other sites
hdporter Posted January 14 Share Posted January 14 The discussion re CSR and retention credits extended to cardholders calling to downgrade or cancel prodded to review my card standing (even though this isn't the first time the topic has been raised). I knew my charging was down significantly, but hadn't realized just now much. In 2019, I put approx $40k through the card. In 2020, that dropped to $16k. That's surprising when you take into account that I don't charge air travel on the card, and our "order in" dining has likely doubled. But, no doubt, there are a lot of travel expenses that simply haven't been a factor in 2020. I just had no idea it was $20k+ worth! (Well, I know my Avis charges dropped by about $5000 last year ...). Planning on an early am call to Chase ... Quote Link to post Share on other sites
pronto Posted January 14 Share Posted January 14 I agree with the last sentence in that article. Amex did pivot well. I had two premium cards when the pandemic started and planned to close one of them. I ended up keeping the Amex because they quickly expanded their benefits, while the other issuer did nothing and therefore I closed it. hegemony 1 Quote Link to post Share on other sites
hdporter Posted January 14 Share Posted January 14 14 hours ago, hdporter said: The discussion re CSR and retention credits extended to cardholders calling to downgrade or cancel prodded to review my card standing (even though this isn't the first time the topic has been raised). I knew my charging was down significantly, but hadn't realized just now much. In 2019, I put approx $40k through the card. In 2020, that dropped to $16k. That's surprising when you take into account that I don't charge air travel on the card, and our "order in" dining has likely doubled. But, no doubt, there are a lot of travel expenses that simply haven't been a factor in 2020. I just had no idea it was $20k+ worth! (Well, I know my Avis charges dropped by about $5000 last year ...). Planning on an early am call to Chase ... Updating w/ Result of call: Closed the account. Approx $400 refund of annual fees due (75% based on Oct renewal). CSR said there was no retention offer on file; none avail were I to escalate the call. (I wonder if the fact that I solely use the card for travel/dining and have consistently redeemed at a 4%+ cashback rate was a factor.) There's no question in my mind that we'll ultimately return to Chase Sapphire Reserve. We'll probably switch it over to Bev to earn another SUB. Quote Link to post Share on other sites
hegemony Posted January 14 Author Share Posted January 14 (edited) 2 hours ago, hdporter said: Updating w/ Result of call: Closed the account. Approx $400 refund of annual fees due (75% based on Oct renewal). CSR said there was no retention offer on file; none avail were I to escalate the call. (I wonder if the fact that I solely use the card for travel/dining and have consistently redeemed at a 4%+ cashback rate was a factor.) There's no question in my mind that we'll ultimately return to Chase Sapphire Reserve. We'll probably switch it over to Bev to earn another SUB. sounds like a smart move. On JPMR I've already gotten $60 (doordoosh) and $300 travel credit and I am getting the pusaton credit ($120 total) and my global entry needs renewing this year ($100) so I'll be at $580 before the value of UR, chase offers, and the (not very highly valued) United Club. Spouse has C$R and will max the doordoosh, travel, and pusaton credit but will need to hunt for additional bennies to offset the AF this year. Edited January 14 by hegemony StantheMan 1 Quote Link to post Share on other sites
insolent1 Posted January 18 Share Posted January 18 AMEX should lower their fees for the Platinum by at least $150 annually. When significantly fewer people are travelling, what good is the aviation travel based card at full price? Quote Link to post Share on other sites
TheVig Posted January 18 Share Posted January 18 In June I still plan to cancel my Amex Platinum card. I prefer the broad 3x travel category on my Green. Quote Link to post Share on other sites
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