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Equifax says they need documents to locate my file?

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I sent Experian and Equifax the same exact letter.

 

The letter provided here about deleting old address.

 

Experian obeyed and deleted address tied to BK.

 

Equifax sent me a letter saying they can’t locate me a file and they want 2 copies of ID to help find my file.

 

What should I do, send them a copy of SS, and utilities bill.

 

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3 hours ago, Killbadcredit said:

I sent Experian and Equifax the same exact letter.

 

The letter provided here about deleting old address.

 

Experian obeyed and deleted address tied to BK.

 

Equifax sent me a letter saying they can’t locate me a file and they want 2 copies of ID to help find my file.

 

What should I do, send them a copy of SS, and utilities bill.

 

Send them a copy of your drivers license and social security card. 

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1 hour ago, Killbadcredit said:

Ok, never heard of this but I guess. 

When I couldn't get my cr unfrozen, they requested a copy of the same. You said they asked for two forms of I.D. That would suffice.

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From the FCRA.   

 

§ 610. Conditions and form of disclosure to consumers [15 U.S.C. § 1681h] (a) In General (1) Proper identification. A consumer reporting agency shall require, as a condition of making the disclosures required under section 609 [§ 1681g], that the consumer furnish proper identification. (2) Disclosure in writing. 

 

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