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Merry Christmas from PenFed

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I unceremoniously dumped PenFed a couple of years ago because I tired of their anti-Egyptian stance and because their credit underwriters were Neanderthals.  The straw that broke the camel's back was when my wife requested a CLI and the underwriter questioned why her address and phone number matched my profile.  When she told reminded that it's common for spouses to share the same address and phone number, he deemed it suspicious as she always uses her maiden name.  Our CFPB complaint was forwarded to the NCUA and they were not at all pleased.  I magnanimously accepted a phone call from the PenFed CEO and accepted his apology, until the next day decided enough was enough and then called him and told him to FOAD.  
 

Much to my surprise, the day before yesterday I was checking my Equifax credit report and I noticed a soft inquiry from PenFed.  It was from August and had the annotation of PRM which Equifax uses to described a soft inquiry for pre-approved offers of credit.   What struck me stranger than not having received any notice of pre-approvals from PenFed or the fact that I am no longer a member, is that they would actually pre-approve someone like me who is one of the most Egyptian around.

 

I immediately filed my CFPB complaint and also called PenFed.  Of course, they knew nothing.  The supervisor I spoke with stated that perhaps I had applied for a mortgage and it was underwritten by PenFed.  That's impossible, I told her.  She said she'd investigate.  Yesterday, I decided to e-mail the PenFed CEO reminding him that the FCRA has teeth and they accessed my credit report(s) lacking permissible purpose.  As usual, he was apologetic.  After reminding him that he had a history of pathetic apologies, I was giving him but two options.  A: Statutory damages per the FCRA for accessing my credit report(s) without permissible purpose; or B: Statutory damages at a minimum, plus legal fees.  He wisely chose A.  
 

He promised I would get my check and a solid explanation of how the screw-up occurred.  He then asked if I weren't interested in rejoining PenFed.  He said their travel rewards card was an industry leader.  I just chuckled and told him to hold that delusion.  
 

Merry Christmas.  Check your EQ soft inquiries and maybe Santa will visit you, too.  

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I had a PRM from them a few months back but did get a mailer offer...was strange since I was also not a member at the time.  I declined to move forward with the app...

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1 hour ago, centex said:

I had a PRM from them a few months back but did get a mailer offer...was strange since I was also not a member at the time.  I declined to move forward with the app...


You made the right choice.  I am being uncharacteristically kind when I say they are d-bag Neanderthals.  

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Update:  PenFed is sending out PRMs to non-members.  

 

I'm half inclined to take them up on the offer just to screw with them.  It could actually be a money maker!!

 

I don't see how they could possibly approve my application given that I am right up there with @hegemony as one of the Egyptian kings.  They knew that when they placed the PRM inquiry on my EQ and they can't use that to deny now.  

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Against my better judgment, I went for the PenFed pre-approved offer that arrived in the mail yesterday.  Before actually applying, I called to do my due diligence. The offer was sent to an old DPO address so I know that the credit bureaus will mark it as a non-residential address and then PenFed has an excuse to deny the application.  The CSR told me it would be ok to use my real address, but they may ask for a utility bill as proof of address.  
 

I asked  about which CRA they pull and learned it would be EQ.  It's the same bureau they used for the PRM soft inquiry.  I was also told I would need to reopen a share account for at least $5.  I would also, she stated, probably be required to submit ID and SSN verification.  After that, it could take them up to two days to decide.  Two days seems weird if it's a pre-approval.  
 

So, I'll be the guinea pig.  I unfroze EQ and opened a share account.  They then submitted the application.  Sure enough, ID, SSN and proof of address were required.  While getting the documentation together to upload, I was able to set up online access.  An hour later, while responding to their e-mail to set up paperless statements, I tried to log in again and my account was blocked.  Upon calling, they stated the fraud team needed to review the documents I uploaded.  I told them I regretted rejoining already.

 

To their credit, they unfroze my online access about an hour later and not the two days later they told me would be needed.  The CC app is still pending.


Uploading the documentation they required was a pain in the rear.  They wanted every thing in color.  My scanner does not do color so that meant taking a photo of each item.  Easy enough, right?  Well, don't count on it.

 

Apple now uses HEIC as the image file format.  PenFed requires JPG.  I had to figure out how to convert the photos I took to JPG.  Then, PenFed only accepts documents under 3 MB.  My HEIC files were each over 2 MB and converted to JPG they grew to 2.6 GB. PenFed uses fuzzy math and their system kept saying my files exceeded their 3 GB limit.  I had to find a way to reduce the file size, which Google helped me do.  Finally I was able to upload everything.  
 

I will wait a couple of days to see how PenFed fooks up my application.  My guess is they will approve the card with a toy limit.  That's ok.  It has no FTF so I can use it here for lunch.    It can make my Happy Meals a tad bit happier.  If they deny the application, I am prepared.  Ordinarily I'd just let word filter down in my unit about how terrible PenFed is, but they already know that.   Very, very few are PenFed members whereas around 90% are members of Navy Federal and 75% are with USAA.   Instead, I'll opt for penfedsucks.net.  

 

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On 10/9/2020 at 8:33 AM, PotO said:

Much to my surprise, the day before yesterday I was checking my Equifax credit report and I noticed a soft inquiry from PenFed.  It was from August and had the annotation of PRM which Equifax uses to described a soft inquiry for pre-approved offers of credit.  

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

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1 hour ago, Toast73 said:

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

do you owe it money? if so, crap1 and anyone it sells the debt to can pull for 419 years (in most cases).

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12 hours ago, Toast73 said:

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

 

Hege is right.  If you owe them money, even though the account is closed you are fair game.

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Well, never underestimate PenFed's ability to fook up the unfookupable.  I'm now happy again!

 

When checking the status the day after I applied the phone representative told me it was approved and they were having the card made.  I also showed approved online.  Earlier I checked and it reverted from "Approved" back down to "Almost Done".  

 

To apply for this PenTurd, I had to open a share account.  That went somewhat well, but for the hassle of uploading documents into a Stone Aged system.  I received the confirmation e-mails and the e-mails saying that the documents were viewed and deemed acceptable.  The account opening specialist even looked at the documents and saw they were fine and confirmed with the other relevant departments who stated they can see the documents clearly and unblocked my online access.

 

A little while ago I get system generated e-mails saying my documents were not acceptable.  They have't blocked my online access again and when I called they said not to worry, but we are dealing with PenFed here after all.

 

After clobbering Stinkrony, I'm ready to add another notch to my gun.   

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