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Merry Christmas from PenFed

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I unceremoniously dumped PenFed a couple of years ago because I tired of their anti-Egyptian stance and because their credit underwriters were Neanderthals.  The straw that broke the camel's back was when my wife requested a CLI and the underwriter questioned why her address and phone number matched my profile.  When she told reminded that it's common for spouses to share the same address and phone number, he deemed it suspicious as she always uses her maiden name.  Our CFPB complaint was forwarded to the NCUA and they were not at all pleased.  I magnanimously accepted a phone call from the PenFed CEO and accepted his apology, until the next day decided enough was enough and then called him and told him to FOAD.  
 

Much to my surprise, the day before yesterday I was checking my Equifax credit report and I noticed a soft inquiry from PenFed.  It was from August and had the annotation of PRM which Equifax uses to described a soft inquiry for pre-approved offers of credit.   What struck me stranger than not having received any notice of pre-approvals from PenFed or the fact that I am no longer a member, is that they would actually pre-approve someone like me who is one of the most Egyptian around.

 

I immediately filed my CFPB complaint and also called PenFed.  Of course, they knew nothing.  The supervisor I spoke with stated that perhaps I had applied for a mortgage and it was underwritten by PenFed.  That's impossible, I told her.  She said she'd investigate.  Yesterday, I decided to e-mail the PenFed CEO reminding him that the FCRA has teeth and they accessed my credit report(s) lacking permissible purpose.  As usual, he was apologetic.  After reminding him that he had a history of pathetic apologies, I was giving him but two options.  A: Statutory damages per the FCRA for accessing my credit report(s) without permissible purpose; or B: Statutory damages at a minimum, plus legal fees.  He wisely chose A.  
 

He promised I would get my check and a solid explanation of how the screw-up occurred.  He then asked if I weren't interested in rejoining PenFed.  He said their travel rewards card was an industry leader.  I just chuckled and told him to hold that delusion.  
 

Merry Christmas.  Check your EQ soft inquiries and maybe Santa will visit you, too.  

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I had a PRM from them a few months back but did get a mailer offer...was strange since I was also not a member at the time.  I declined to move forward with the app...

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1 hour ago, centex said:

I had a PRM from them a few months back but did get a mailer offer...was strange since I was also not a member at the time.  I declined to move forward with the app...


You made the right choice.  I am being uncharacteristically kind when I say they are d-bag Neanderthals.  

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Update:  PenFed is sending out PRMs to non-members.  

 

I'm half inclined to take them up on the offer just to screw with them.  It could actually be a money maker!!

 

I don't see how they could possibly approve my application given that I am right up there with @hegemony as one of the Egyptian kings.  They knew that when they placed the PRM inquiry on my EQ and they can't use that to deny now.  

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Against my better judgment, I went for the PenFed pre-approved offer that arrived in the mail yesterday.  Before actually applying, I called to do my due diligence. The offer was sent to an old DPO address so I know that the credit bureaus will mark it as a non-residential address and then PenFed has an excuse to deny the application.  The CSR told me it would be ok to use my real address, but they may ask for a utility bill as proof of address.  
 

I asked  about which CRA they pull and learned it would be EQ.  It's the same bureau they used for the PRM soft inquiry.  I was also told I would need to reopen a share account for at least $5.  I would also, she stated, probably be required to submit ID and SSN verification.  After that, it could take them up to two days to decide.  Two days seems weird if it's a pre-approval.  
 

So, I'll be the guinea pig.  I unfroze EQ and opened a share account.  They then submitted the application.  Sure enough, ID, SSN and proof of address were required.  While getting the documentation together to upload, I was able to set up online access.  An hour later, while responding to their e-mail to set up paperless statements, I tried to log in again and my account was blocked.  Upon calling, they stated the fraud team needed to review the documents I uploaded.  I told them I regretted rejoining already.

 

To their credit, they unfroze my online access about an hour later and not the two days later they told me would be needed.  The CC app is still pending.


Uploading the documentation they required was a pain in the rear.  They wanted every thing in color.  My scanner does not do color so that meant taking a photo of each item.  Easy enough, right?  Well, don't count on it.

 

Apple now uses HEIC as the image file format.  PenFed requires JPG.  I had to figure out how to convert the photos I took to JPG.  Then, PenFed only accepts documents under 3 MB.  My HEIC files were each over 2 MB and converted to JPG they grew to 2.6 GB. PenFed uses fuzzy math and their system kept saying my files exceeded their 3 GB limit.  I had to find a way to reduce the file size, which Google helped me do.  Finally I was able to upload everything.  
 

I will wait a couple of days to see how PenFed fooks up my application.  My guess is they will approve the card with a toy limit.  That's ok.  It has no FTF so I can use it here for lunch.    It can make my Happy Meals a tad bit happier.  If they deny the application, I am prepared.  Ordinarily I'd just let word filter down in my unit about how terrible PenFed is, but they already know that.   Very, very few are PenFed members whereas around 90% are members of Navy Federal and 75% are with USAA.   Instead, I'll opt for penfedsucks.net.  

 

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On 10/9/2020 at 8:33 AM, PotO said:

Much to my surprise, the day before yesterday I was checking my Equifax credit report and I noticed a soft inquiry from PenFed.  It was from August and had the annotation of PRM which Equifax uses to described a soft inquiry for pre-approved offers of credit.  

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

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1 hour ago, Toast73 said:

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

do you owe it money? if so, crap1 and anyone it sells the debt to can pull for 419 years (in most cases).

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12 hours ago, Toast73 said:

Would this apply to an AR soft pull from Crapital One, whom I have no active bank account, loan or credit product to annually review?

 

Hege is right.  If you owe them money, even though the account is closed you are fair game.

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Well, never underestimate PenFed's ability to fook up the unfookupable.  I'm now happy again!

 

When checking the status the day after I applied the phone representative told me it was approved and they were having the card made.  I also showed approved online.  Earlier I checked and it reverted from "Approved" back down to "Almost Done".  

 

To apply for this PenTurd, I had to open a share account.  That went somewhat well, but for the hassle of uploading documents into a Stone Aged system.  I received the confirmation e-mails and the e-mails saying that the documents were viewed and deemed acceptable.  The account opening specialist even looked at the documents and saw they were fine and confirmed with the other relevant departments who stated they can see the documents clearly and unblocked my online access.

 

A little while ago I get system generated e-mails saying my documents were not acceptable.  They have't blocked my online access again and when I called they said not to worry, but we are dealing with PenFed here after all.

 

After clobbering Stinkrony, I'm ready to add another notch to my gun.   

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Major depression.

 

I got my new PenFed card in the mail today.  It's official, PenFed loves Egyptians now.  

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6 hours ago, PotO said:

Major depression.

 

I got my new PenFed card in the mail today.  It's official, PenFed loves Egyptians now.  

Now, now...assumes facts not in evidence.  We don't know they love you long time. 

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1 hour ago, centex said:

Now, now...assumes facts not in evidence.  We don't know they love you long time. 

 

You are, unfortunately, correct.  They could change at any moment.

 

I haven't heard of them pulling any Stinkrony bone-headed stunts so I'm keeping my fingers crossed.  I do have a couple of aces up my sleeve, though.  Sometimes it's not what you know, but who you know. ;)

 

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The penfed cards are not special. I have an old watered down card with $50k limit. If i want a newer card with slightly less turd value i have to apply for a new account and move my limit. Big F* No. 

 

I have never received pre-approvals from them. I would likely have a heart attack if i ever saw one in my account. I am good for a $50k CC but not even a $5k car loan pre-approval 😕

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11 hours ago, EvilMan said:

The penfed cards are not special. I have an old watered down card with $50k limit. If i want a newer card with slightly less turd value i have to apply for a new account and move my limit. Big F* No. 

 

I have never received pre-approvals from them. I would likely have a heart attack if i ever saw one in my account. I am good for a $50k CC but not even a $5k car loan pre-approval 😕


Are their credit limit increases hard pulls?  What is the usual time frame in requesting an increase?  

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Yes CLI are hard UNLESS you get a pre-approved offer for a card online. you can then call in and ask for it to be added to your existing CC.

 

 

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4 hours ago, EvilMan said:

Yes CLI are hard UNLESS you get a pre-approved offer for a card online. you can then call in and ask for it to be added to your existing CC.

 

 


Thank you!  Very good to know.  

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Time for an update ...

 

I'm on the verge of declaring PenFed to be rehabilitated and an excellent choice, especially for our military brethren.  

 

Yes, they are a bit bureaucratic and credit limits are not what I would consider stellar, but so far I made it through my first billing cycle without scars or bruises.  Customer service is very good, but I wish they'd go back to 24x7.  

 

Online platform is good.  Only quirk is that it shows credit card purchases as "pending" long after they've cleared, but it's no big deal.  Cashback isn't instant like CapOne, but it does post every statement date and can be redeemed easily.  In fact, they have an automatic redemption option as either a statement credit or deposit into your PenFed bank account.  

 

What I want is a card issuer that doesn't do stupid shyte like Stinkrony and that is responsive to issues that may arise from time to time.  I believe I can get my limit up to something mere mortals would find respectable and that at least @hegemony won't ROFLHFAO.   I think we've all seen issuers that take AA for no real reason at all.  If PenFed doesn't do that, I'm very satisfied.

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13 hours ago, PotO said:

 

What I want is a card issuer that doesn't do stupid shyte like Stinkrony and that is responsive to issues that may arise from time to time.

Chase...

 

Amex...

 

BOA...

 

Chiti...

 

 

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8 hours ago, hegemony said:

Chase...

 

Amex...

 

BOA...

 

Chiti...

 

 


True.

 

Always room for one more, though.  
 

Besides, I fired the FDuck Card.  I needed a new See You.

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2 hours ago, hegemony said:

UNFCU

 

No, thanks.  UNFUCU isn't a good fit.

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12 hours ago, PotO said:

 

No, thanks.  UNFUCU isn't a good fit.

limits up to 100k.

 

and it will confuse your friends when they see it sitting in your wallet next to nfcu, penfed, and military star.

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