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Duplicate Accounts CA Reporting Me Late Every Month w/12 Charge-Offs

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Posted (edited)

I am in really bad need of some advice on what to do with two accounts showing up on all 3 credit reports. I realize I made a mistake and somehow I need to fix it but I don’t think I deserve what this place is doing. The two accounts are duplicate accounts and are the same credit card account, but it is not showing that way according to all 3 credit report agencies.

 

In 2019, I was going to be away for 3 months for some important medical treatments and I knew that I would not be able to take care of my payments during this time, so I set up automatic payments from inside my checking account and paid them their payments that way.  I had always made my payments on time so I was surprised when they closed my account.  My bank said that the payments should have been delivered by the due date, but Merrick Bank said that they were late by two days all three months. So they charged me a late charge of $39, three months in a row and then closed my account by the time I could get a hold of them. 

 

Once the account closed, they turned it into a collection agency right away. But now on all three credit reports, it is listed from the credit card company as well as the collection agency and makes it look like I owe $2444 between the two.  The card was not maxed out and they inflated the balance big time.

 

What’s worse, is the collection agency somehow updates it as a late payment every month and I get an alert from my credit monitoring website saying that I have a new late payment.  The collection agency is also listed as 12 charge-offs.

 

I realize that what is done is done and there’s not much I can do about it. I am planning on paying this off in the next 6-12 months, but in the meantime, I do not think it’s fair that it is listed in duplicate and that the collection agency continues to update it as late every month. It is hurting my credit score considerably because it is renewed as a new late payment every month, as well as two separate accounts.

 

Are they allowed to do this or should it just be listed as one account instead of having it on there in duplication?  Can anyone please tell me how I can possibly go about fixing it so that only one account is listed on my report correctly? It seems like something like this should be illegal or be against FCRA rules. I am also surprised that they are able to list it as 12 charge-offs!  Unbelievable.

 

Merrick Bank listed me for a bunch of late payments in 2019, but stopped then.  CWS/CW NEXUS has continued to list me as late every month and just listed a new late payment for August 2020.

 

The info from the accounts is copied below. The first one is the credit card company, Merrick Bank. The second one is the collection agency, CWS/CW NEXUS.  Merrick Bank will not talk to me whatsoever on the phone and will transfer me to the CWS/CW NEXUS if I get through to a live person.  The collection agency called me once in the beginning, and the representative was as surprised as I was and I have never received any more calls from them since.

 

My credit is otherwise very good and I have around 20 accounts all reporting good payment history except for this company reporting every month as late with 12 charge-offs.  I apologize in advance for the long read, but I wanted to make sure I had the correct information in the post.  Thanks for any help!

 

Credit Card Company:

 

MERRICK BANK CORP $1,262

Closed

1 charge-off

Account Info

Account status Closed

Date opened Jun 02, 2015

Account type Credit Card - Revolving Terms

Balance on Jul 31, 2019 $1,262

Credit Limit $950

Payment Info

Status Charge-off

Status date Jul 2019

Past due amount $427

Highest balance -

Monthly payment -

 

 

Collection Agency:

 

CWS/CW NEXUS $1,182

Closed

12 charge-offs

 

Account Info

Account status Closed

Date opened Jun 02, 2015

Account type Credit Card - Revolving Terms

Balance on Aug 01, 2020  $1,182

Credit Limit $950

Payment Info

Status Charge-off

Status date Aug 2019

Past due amount $1,182

Balance on Aug 01, 2020 $1,182

Credit Limit $950

 

 

 

Edited by Hi-Tech
hard to read with formatting

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Yes they are allowed to list both the OC and CA and they are allowed to update every month. 12 months listed as CO is no worse than one. 

 

But something is missing here. If you sent payments every month for 3 months and then they closed the account, how did we get to 12 months of CO

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2 hours ago, shifter said:

But something is missing here. If you sent payments every month for 3 months and then they closed the account, how did we get to 12 months of CO

It seems OP was carrying a balance. So the scheduled payments were probably enough to meet the minimum required payments, but not the late fees as well. But I agree that some info is missing. If it was three consecutive payments that were a couple days late, that should report as 60 days late to the CRAs, should it not?


@Hi-Tech, what is your source for the CRA reports? You need to be looking at paper copies of your reports that were mailed to you directly from each CRA. The format in which you listed the data looks more like an online report. 

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IF the account has been sold, then the OC (Merrick) should be reporting a zero balance.  They are well within their rights to report what was charged off and what the past due amount was at the time.  A charge-off does not lose its status AS a charge-off simply through a sale to another entity.  However, a purchaser would only be able to report as a collection since you have no contractual obligations to them. 

 

The broader concerns here, however, are that it does not look like this data came from a paper report.  Without a paper report, it is impossible to properly attack any incorrect reporting.

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