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paid off charge off, new lates appeared

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So I had an AMEX collection for only a few dollars. less than $10 that was charged off 5 years ago. I had to pay it off for a refi a few weeks ago

 

Today my TU report is flooded with 120 day lates every month for the last three years. spent two hours on the phone with AMEX and they are telling me that somehow it's normal that it hasn't been reporting late for the last 5 years

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Where are you getting this report? If it's not a paper copy, there's no guarantee it looks anything like your actual report. 

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2 hours ago, shifter said:

Where are you getting this report? If it's not a paper copy, there's no guarantee it looks anything like your actual report. 

From myFICO 

 

got alert that my score dropped and ordered new TU report to figure out why

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