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TU, EX & EQ won't comply with Method of Verification Request; CFPB complaint useless

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So, I disputed a charge-off that appears on my Transunion, Experian, and Equifax reports. All three bureaus verify the tradeline. I follow-up with a "Method of Verification" request to all three bureaus, sent via USPS certified mail (text of MOV letter is included below).


Instead of replying to the MOV request, all three bureaus open a new dispute into the tradeline. After more than 30+ days without a response, I filed complaints with the Consumer Financial Protection Bureau against all three bureaus. The CFPB complaints were filed on 5/11/20; Experian and Equifax have not responded yet, but Transunion responded on Saturday, 5/16/20. Their reply to my complaint is as follows:


Transunion's Response
We applaud your recent efforts to take charge of your credit. We want you to know we’re on your side, and we’re here to help support you on your path toward credit health. We recently received a request that contained your information, but it didn’t appear to have been communicated by you or a properly authorized third party. We take the privacy and security of your data very seriously, so we won’t process requests unless they come directly from you or an authorized third party. If you’re working with a third party such as a credit repair company or ‘credit clinic’, they have to identify themselves in their communication to us, and provide proof that you’ve authorized them to communicate with us on your behalf. It’s important to know that if you see something on your TransUnion credit report that you believe is inaccurate, you can dispute it easily and securely on your own for free, without paying a fee to any company. Find out more about how to manage the information on your TransUnion report at transunion.com/repair letter. If you’ve hired a credit repair company and they insist on payment up front, encourage you to misrepresent your credit information or instruct you not to contact a credit reporting agency directly, they are not acting lawfully. Learn more about credit repair and your rights under federal law at https://www.consumerfinance.gov/about-us/blog/how-avoid-credit-repair-service-scams/ You can count on us as a resource as you work to achieve your credit health goals – we want you to be able to get the financial opportunities you deserve. Should you have any further questions, please contact www.transunion.com (800) 916-8800 P.O. Box 2000 Chester, PA 19016-2000

The CFPB immediately closed my complaint on 5/16/20 after Transunion's "response".


Any suggestions where I go from here? I have no idea what the point of having some federal administrative agency is if they don't have any purpose to follow through on consumer law issues.


Here's the original text of my MOV letter:


Attention To: Transunion Consumer Solutions

PO Box 2000, Chester, PA 19016-2000


Re: Method of Verification Request




To Whom It May Concern: I previously sent you a letter, dated June 28, 2019, disputing an item on my credit file, and requesting that you perform a full and complete investigation, under FCRA 611 (a).


The Data Furnisher for the tradeline that I disputed is as follows:




The dispute was sent via USPS Certified Mail # XXXXXXXXXXXXXXXXXXXXX. 


Unfortunately, after the investigation you performed was completed, the erroneous, inaccurate information is still being reported on my credit file.


I’m certain that the item I have disputed is incorrect and should be removed, so I am hereby exercising my rights under FCRA 611 (a) (7), and I am requesting a complete description of all methods used to investigate my above mentioned dispute. 


I’m very interested to learn how your investigator(s) have come to this erroneous decision of the investigation.


Under the FCRA, I am requesting that you provide me with a complete list of all documents and correspondence you had with [NAME OF DATE FURNISHER], in relation to this investigation. Please include all of the names, phone numbers, & contact info of the employees you spoke to at [NAME OF DATA FURNISHER] as part of this investigation.


Any automated response or e-Oscar verification is unacceptable. 


I am enclosing the initial dispute letter, that I previously sent you, to assist you so that you can expediently process my request under the FCRA to verify the method(s) used in your investigation.  


Please do not send me a template letter in response to this request. I am in the process of pursuing litigation, so I need specific answers to the specific questions asked of you in this letter.  


Under the rights I am afforded by the Fair Credit Reporting Act, I expect to receive a response within 15 days of receipt of this letter; if you cannot provide a detailed response within 15 days of receipt of this letter, I expect that the [NAME OF DATA FURNISHER] tradeline on my credit file will be permanently deleted.


Thank you for your prompt attention to this matter.


Edited by seanote
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How did IDS respond?


FWIW, nothing says the other 3 CRAs need to provide you info like "contact info of the employees you spoke to"


What exactly are you trying to accomplish? Were your initial disputes CMRR?

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8 minutes ago, hegemony said:

How did IDS respond?


FWIW, nothing says the other 3 CRAs need to provide you info like "contact info of the employees you spoke to"


What exactly are you trying to accomplish? Were your initial disputes CMRR?

I didn't dispute with Innovis, the derogatory tradeline wasn't reporting on my report. I did send the initial disputes CMRR.

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