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Mstarr2020

New Capital One Credit Card is restricted

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I recently just received a new Capital One Platinum card in the mail.  I followed the directions to go and activate it, my friend got the same one to help build credit so I thought I would try it and she said it was super easy.  It told me my account was restricted when I downloaded the app and tried to activate it online.  It gave me a number to call and talk to.  I called and spoke to a lady and she said I need to take pictures of the front and back of my driver's license, send in a picture of my social security card, and a picture of a bill with my name and address for proof of residency.  I still have not received the email link and do not have my social security card to take pictures and send in. Does anybody know what else I can do to get it off being restricted?  

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You'll have to provide them with copies of the documents they requested in order to get the restriction lifted.

 

If you aren't getting the link to send the documents electronically, I would call Capital One to see if there is an address you can mail the copies to. You'll probably be receiving a letter from them giving the details, but if you don't want to wait for the letter, I'd call them up and ask where you can send the documents.

 

If you don't have a copy of your social security card, you can request a new card from the social security administration. Here is a link to their webpage with a description on how to go about getting a replacement card.

 

https://www.ssa.gov/myaccount/replacement-card.html

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