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Received dunning letter from CA, but nothing on reports. Which route?

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I tried looking all over WhyChat's website and I can't find an option for me. Nothing is on my Credit Report about this alleged debt, so can't send the CRAs any letters. Is the next step to send the letter to the OC with insert (a) OR do I DV the CA with the letter provided on the site?

Thanks!

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The date of service was November 2019. I've been opted out for quite a while now and have already gotten old addresses removed. Looks like I'll be sending OC a letter! Thanks WhyChat!

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