Accidental Closed account

[Dpauahi]

Hi Everyone,

 

Citi Credit card accidentally closed my credit card with a balance. Long story short, I asked them to send me a new credit card. I called back a couple weeks later and found out they closed my account instead. They reopened my account and sent me a new credit card. Now it shows up on my credit report as closed with a balance. What’s the best way to dispute the error?

[hegemony]

I would not dispute it with the CRAs. does the reopened account have a different card number? if not, it will probably update as open to the CRAs next time citi updates. If it doesn't I would contact Citi exec offices for help instead of disputing it with the 4 major CRAs.

[Dpauahi]

56 minutes ago, hegemony said:

I would not dispute it with the CRAs. does the reopened account have a different card number? if not, it will probably update as open to the CRAs next time citi updates. If it doesn't I would contact Citi exec offices for help instead of disputing it with the 4 major CRAs.

Thank You! They issued another card. I’ll see what happens in the upcoming months

[hegemony]

On 6/22/2019 at 1:04 PM, Dpauahi said:

Thank You! They issued another card. I’ll see what happens in the upcoming months

any update?