Urgent Advice Needed CitiMortgage Transferred to Cenlar

[freedom2019]

I was on trial modification payment process with CitiMortgage up until last month. I was sending in my trial payments monthly and was eagerly awaiting my modification.

 

CitiMortgage sold my loan to Cenlar and they say they have no record of the trial modification payments. 

 

I have tried to call CitiMortgage but my calls are answered by their automation (it senses my number) and they give Cenlar information and then it hangs up. All emails for my mortgage representatives at CitiMortgage are bounced back. 

 

I have been trying to make my April 2019 payment and can't reach CitiMortgage and Cenlar states I'm in foreclosure so they won't take a payment from me.

 

Please advise. How do I get in contact with CitiMortgage to get my account updated so I can make the payment?

 

Thanks in advanced.

Edited April 19, 2019 by freedom2019

[cv91915]

It sounds like your modification was denied.  Did you receive correspondence to that effect?  

[freedom2019]

I just got a letter today stating it was approved by Cenlar. 

[kenshell]

Cenlar is the devil