Jump to content

Recommended Posts

  • Admin

A "backdoor number" is one that gets you past frontline CSR's directly to Credit Analysts / Credit Departments / Account Managers / Account Specialists (different lenders call 'em different things) - these people/departments have decision-making abilities far beyond frontline CSR's; they can take and review requests for reconsideration of denied CC apps or CLI requests, APR reductions, etc. and implement their decisions.

 

I can continuously update this first post with the latest information if everyone will post to this thread.  I'll make the change and acknowledge.  We deeply appreciate your participation.

 

Amazon (store card): see Synchrony (GE)
AMEX:                      (Oasis Program)
AMEX: 866-314-0237 (new app status)
AMEX: 800-582-6471 (recon with frozen EX for pin)
AMEX Business charge cards - (877) 399-3083
AMEX Credit Bureau Unit: 800-874-2717 (Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number)

Barclays: 888-232-0780 (Customer Care)
Barclays: 866-408-4064 (Credit Analyst)
BBVA Compass Bank: (American Express Card issues only) 866-246-2924
Best Buy: 877-420-0001
Best Buy: 888-908-9890 (Credit Analyst, existing accounts only)
BofA: 888-260-4696 (secured accts.)
BofA: 800-824-5895 (secured & partially secured accts.)
BofA: 704-386-5687 (Office of the CEO)
BofA: 888-500-6270 (Credit Dept. Fax)
BofA Business: 877-665-5023 (Analyst/UW)
BofA Business: 877-665-5023 (New applications)
BofA Business: 800-442-1043

Cap1: 800-625-7866 (Account Specialist)
Cap1: 800-951-6951 (cust. relations)
Cap1: 800-548-4593 (application department; status)
Cap1: 800-889-9939, 800-625-7866 (Account Specialist)
Cap1: 877-513-9959 (Account Retention?)
Cap1: 800-258-9319 (Debt Recovery)
Cap1: 866-280-0118, 800-955-1455 (EO) (Nerfed in general)
Cap1 Secured Platinum: 800-219-7931 (deposit taker, can speak to credit analyst)

Chase: 800-432-3117 (App status)
Chase Executive Office  800-242-7399
Chase Personal CC Recon 888-270-2127
Chase Business CC Recon 800-453-9719
Chase: 800-453-9719 (Business card lending)
Chase Lending - 888-609-7805 (Credit Analysts)
Chase: 800-242-7399
Chase: 800-955-9900 (Product change status questions)
Chase: 888-298-5623 (Consolidation - M-F 8am-10pm EST)
Chevron/Texaco Biz Card App Status: 888-243-8358
Citi: 800-645-7240, 800-288-4653 (Citi Business)
Citi: 800-750-7453 (Business)
Citi 888-201-4523 (Personal)
Citi: 718-248-0847 (EO)
Citi: 800-695-5171 (New Accounts UW)
Citi: 605-331-1698 (EO - CC division)
Citi Credit Bureau Dispute Fax: 866-713-5028
Comenity: 800-303-1368 (Consumer Relations - Recon)

Discover: 888-676-3695 (New Accounts)
Discover: 866-305-7691 (Direct Line TO CS)
Discover: 866-222-0536 (EO)

Elan: 800-364-9648 (CC underwriting, business and personal)
Equifax: 800-846-5279 (Direct to Rep)
Equifax Executive Office 404-885-8000
Experian: 800-493-1058, 800-208-9232 (9AM-5PM ET, need report number from EX)
ExxonMobil Biz Card: 800-903-9966

FIA: See Elan
FNBO: 800-444-6220

GEMB: 877-294-7541 (escalated help desk)

Haverty's/Sync: 800-333-1082
Home Depot Store Card: 800-677-0232 (Credit Analyst)
Home Depot Store Card: 423 467 6957 (App Status/Recon)
Home Depot MC (Commercial): 800-720-0649
Home Depot: 800-685-6691 (Commercial)
Hooters: 801-545-6705, 800-850-4668
HSBC: 866-574-4421 (App Status)
HSBC: 866-719-3897 (Credit Analyst)

JC Penney: 800-542-0800
Juniper: 866-408-4064 (Credit Analyst)
Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)
Key Bank: 800-254-2737
Key Bank MC: 800-288-4653
Key Bank Credit Research Fax: 216-357-6400

Lowes: see Synchrony (GE)

Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to Visa, credit reporting issues)
Macy's: 800-543-9617 (Recovery Services)
Marvel: see Synchrony (GE)
Meijers MC: 801-517-5560

National City: 800-762-0974 (Credit Dept.)
Nationwide Visa: 866-757-2720 (App. status)
Nordstrom: 800-964-1800 (CLI)

Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If this happens and you don't speak Spanish, either try again later or try saying "Habla ingles?" or "Ingles, por favor" to let them know you're an English-speaker)

Philips 66: 866-289-5630, 800-610-1961
PNC Bank: 800-762-2117 (Business CC)
PNC Bank: 877-562-0150 (Business UW)

Sam's Club: 800-301-5546 (Underwriting)
Sears: 800-599-9710 (App status)
Shell Fleet Card: 800-223-3296 (App status)
Shell: 800-223-3296, 866-438-7435
Shell: 800-377-5150
Staples: 800-767-1291, 800-282-5316
Sunoco Corp. Card: 800-935-3387, 800-278-6626
Sunoco: 800-310-4773
Synchrony (GE): 800-240-0512, 800-480-0205 (Biz)
Synchrony (GE): 800-588-4290 (Consumer)
Synchrony (GE): 877-379-8175 (Sr UW)
Synchrony (GE): 888-885-6937 (Verification)
Synchrony (GE): 800-333-1082 (Haverty's)
Synchrony (GE): 866-519-6441 (Marvel CC, Sr UW)

Target Biz Card: 800-440-5317
Tiffany: 800-770-0800
Transunion: (312) 466-7719 (Corporate Office Resolution Team Voicemail)
Transunion: (610) 546-4600 (Corporate Office, need extension or last name to search directory)

USAA Bank Secured Platinum: 800-344-5696 ext 38763 (secured product specialist)
US Bank: 800-685-7680 (Underwriting)
US Bank Secured Platinum: 800-344-5696 (underwriters for secured product)

Valero: 877-882-5376

Walmart (Sync): 877-379-8175 (Sr UW)
Walmart (Sync): 877-969-5302 (Verification)
Wells Fargo: 866-677-1128 (CC Executive Office)
Wells Fargo: 844-576-6424 (Executive Office)
Wells Fargo: 877-514-3717 (Amex Propel Credit Svcs)
Wells Fargo: 844-879-4824 (Direct # for Product Change Credit Svcs)
Wright Express: 888-743-3893   

 

Link to post
Share on other sites

  • 4 weeks later...

AMEX Business charge cards - (877) 399-3083

I applied for a Business Platinum card and was declined by their automated system. Called the above number to ask about recon. I didn’t directly get an underwriter. But the lady on the phone took the information and said she’d get it to the UW department. I didn’t believe her, but she called back just a couple minutes later to say she spoke to the UW team and I was approved. So this should work for AMEX Biz charge cards. Not sure about their other cards though. 

Link to post
Share on other sites
  • Admin
5 hours ago, DPB said:

AMEX Business charge cards - (877) 399-3083

I applied for a Business Platinum card and was declined by their automated system. Called the above number to ask about recon. I didn’t directly get an underwriter. But the lady on the phone took the information and said she’d get it to the UW department. I didn’t believe her, but she called back just a couple minutes later to say she spoke to the UW team and I was approved. So this should work for AMEX Biz charge cards. Not sure about their other cards though. 

Done, original list updated.  Thank you very much for the contribution.

Link to post
Share on other sites
  • 2 weeks later...
  • Admin
24 minutes ago, AlabamaSteve said:

Marv, 

As I don't see it on the list, here is the number to Equifax' executive offices in Atlanta. 

 

404-885-8000

 

They can also transfer you to a US based agent for help. Was finally able to access my account once I got the right department on the phone. 

Done, and thank you very much for the contribution!

Link to post
Share on other sites
  • 5 months later...
On 3/18/2019 at 6:17 AM, MarvBear said:

I can continuously update this first post with the latest information if everyone will post to this thread.  I'll make the change and acknowledge.  We truly appreciate your participation.

 

Citi: 605-331-1698 (EO - CC division)

This number worked for me on 10/17/19  - I was able to speak to someone that successfully pulled some of my credit limit from one Citi card and moved it over to another (that I had been continuously getting denied CLI requests on).  

Link to post
Share on other sites
  • 3 weeks later...
  • 1 month later...
  • 3 weeks later...
  • 1 month later...
  • 1 month later...
On 4/11/2019 at 12:21 AM, DPB said:

AMEX Business charge cards - (877) 399-3083

I applied for a Business Platinum card and was declined by their automated system. Called the above number to ask about recon. I didn’t directly get an underwriter. But the lady on the phone took the information and said she’d get it to the UW department. I didn’t believe her, but she called back just a couple minutes later to say she spoke to the UW team and I was approved. So this should work for AMEX Biz charge cards. Not sure about their other cards though. 

This is the number I called Tuesday, they said no access to UWs but they thought I had a good shot. Card is a business card so I grabbed it from the top list.

Link to post
Share on other sites
  • 3 months later...
On 10/16/2019 at 1:59 PM, gerray said:

This number worked for me on 10/17/19  - I was able to speak to someone that successfully pulled some of my credit limit from one Citi card and moved it over to another (that I had been continuously getting denied CLI requests on).  

CITI COMBO UPDATE

five calls later and I've gotten a stone wall from analysts and EO on moving limits (premier to prestige) even when I've pointing out I'll be closing premier before the AF renews regardless of moving limits or not. All I get is Discovery-esk niceness thanking me for being citigold and a longtime cardholder.

Edited by hegemony
Link to post
Share on other sites
  • 1 month later...
  • 3 months later...
  • 3 months later...
On 3/18/2019 at 4:17 AM, MarvBear said:

Chase: 888-622-7547 (Chase Executive Ofc. in IL)
 

 

1) This number when dialed reports that the number has been changed to 800-242-7399 and when called, they informed me that although someone may be in Ilinois, the Chase Executive Office has never been in Illinois which I can neither confirm nor deny.

 

2) When speaking to the executive offices I was transferred to 888-609-7805 which was identified as a credit analyst.  Executive offices were not able to identify what office/dept that-that number was for.  I googled.  That credit scoring company web-site came up and said that they were RECON.  I was told by EO that they were not RECON but that they were CSR.  When Maria answered the phone Chase Lending was stated. 

 

 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Content

    • By CandiedCredit
      Hi Everyone, I requested hard copy reports from all 3. I just received my Trans report in the mail. To my surprise my report does not include date of 1st delinquency nor does it show any address identification numbers . Has anyone else had this happen to them? Do I need to request another report? Im so butt hurt, I was eager to get things rolling. Any help would be greatly appreciated. 
    • By Menta33
      I have a SDFCU secured card that I've had since November 2011 and still remains secured.  On their website when I log in, it reads as "EMV SECURED VISA PLATINUM."  Since I don't need it except to help my average age of accounts, I brought the limit way down to the minimum of $250 so as to not tie up excess funds.
       
      I'd love to get this unsecured and wonder what behaviors are thought to lead to their unsecuring.  When I called them many years ago they said there is no way to ever unsecure.
       
      My FICOs are well above 800, but I never use the card, do I just need to run transactions though it to unsecure it?  Maybe I should pump up the limit a bunch then use the card and hope it unsecures at a nice high limit.
    • By allclear
      Hi all,
       
      I was wondering if anyone had some advice regarding the following:
       
      I recently pulled our credit and Ally Financial is showing a charge off (CO) in the amount of $997.77 for a Chevy Volt lease we had back in 2013. The amount was written off sometime in 2020 and we were sent a Form 1099-C. I spoke with Ally Financial today and was told the charges were for excess wear and tear - it was our understanding that when we returned the car this was being taken care of by the dealer - we turned the car in a month or two early with low miles and some equity in it and leased another Volt from the same dealer. The rep from Ally that I spoke with today said that even if I wanted to do a PFD I couldn't because our balance is showing as $0.00. 
       
      Sooooo… based on the above and the below example of how the account is showing on our Experian CR, what do you guys suggest we do to clean this up???
      Any help, advice, guidance would be greatly appreciated. 
       
      THANK YOU in advance!
       
      This is how it's showing on our Experian Report:
      Account Name: ALLY FINANCIAL
      Account Number: ######XXXXXX
      Account Type: Auto Lease
      Responsibility: Joint with XXXXX
      Date Opened: 5/30/2013
      Status: Paid in settlement. $998 written off.
      Status Updated: Aug 2020
      Balance: -
      Balance Updated: -
      Recent Payment: -
      Monthly Payment: $0
      Original Balance: $13,065
      Highest Balance: $0 
      Terms: 36 Months
      On Record Until: May 2024
      Payment History: Current on payments from August 2014 thru July 2017, then it shows CO (Charge-off) from August 2017 thru July 2020, and finally it shows CLS (Closed) August 2020.
    • By MidnightBluJ
      My credit score right now is 650 according to chase. I want I know if it would be better to pay off closed accounts first,  which I negotiated low interest rates for a few years ago,  or pay down the active ones first,  some of which are near max end have higher rates. 
       
      Does having these unpaid closed accounts worsen my credit, or does the fact that I am paying them monthly improve my credit? 
    • By PS2020
      I had another topic on the this subject a while back but I felt it was getting too far off the mark, so I wanted to start fresh. I'll keep it super simple though, because my current goal is to repair my credit:
       
      TL;DR - What do I do with my charge offs/things that have been sent to collection and are well within the SOL? Pay them off ASAP? Pay in Full or go for the discounted settlements? What will let me start building up my score the quickest and allow me to distance myself from my troubled history?
       
      I have 2 chase accounts, one is $5k+ and one is $600+, both have been charged off, both are well within the SOL (happened in 2018, SOL is 5 years in Illinois for getting sued afaik). I have a Discount tire one that has also been charged off, also well within the SOL. Now there are some other accounts I KNOW have been charged off, all around the same time, but they either show up on my eReport or not at all, but I expect them to pop up as I continue down this process, because that seems to be what's been happening anyways.
       
      Now here's what I SPECIFICALLY need an answer on, because I felt like this wasn't getting answered: What do I do with this information? I know I owe the money, I want to improve my credit. Is it really worth going through the whole Debt Validation thing at this point? If not, than do I let's say call up Chase or Discount Tire or any of the OCs I had these debts with and talk to them? Do I just wait for the collection letter to come and settle the debt that way? Will it look better if I pay off the debt in full as opposed to going through one of these CAs, or does it not matter at this point other than getting hit with a 1099?
       
      I have searched up and down the boards and I am having trouble finding the answers I need. I already know paper reports are worth a million times more than the ereports, I already know about credit utilization and DTI and all of that, I already know what to do to build the credit back up once I don't have to worry about the charge offs before, but what I don't know is what to do with my current charge offs.
       
      Thank you all for your time! I apologize if my tone sounds demanding; I promise you that is not the case! I just want to be as straightforward as possible so I'm not wasting your time. I'm thankful for the advice I have been given already and as a matter of fact this board helped me get back with AMEX after the whole debacle I had with them.



  • Member Statistics

    • Total Members
      180,834
    • Most Online
      2,046

    Newest Member
    kglavin
    Joined
×
×
  • Create New...

Important Information

Guidelines