Updated BackDoor Numbers

[MarvBear]

A "backdoor number" is one that gets you past frontline CSR's directly to Credit Analysts / Credit Departments / Account Managers / Account Specialists (different lenders call 'em different things) - these people/departments have decision-making abilities far beyond frontline CSR's; they can take and review requests for reconsideration of denied CC apps or CLI requests, APR reductions, etc. and implement their decisions.

 

I can continuously update this first post with the latest information if everyone will post to this thread.  I'll make the change and acknowledge.  We truly appreciate your participation.

 

Amazon (store card): see Synchrony (GE)

AMEX:                      (Oasis Program)
AMEX: 866-314-0237 (new app status)
AMEX: 800-582-6471 (recon with frozen EX for pin)
AMEX Business charge cards - (877) 399-3083
AMEX Credit Bureau Unit: 800-874-2717 (Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number)

Barclays: 888-232-0780 (Customer Care)
Barclays: 866-408-4064 (Credit Analyst)

BBVA Compass Bank: (American Express Card issues only) 866-246-2924

Best Buy: 877-420-0001
Best Buy: 888-908-9890 (Credit Analyst, existing accounts only)

BofA: 888-260-4696 (secured accts.)
BofA: 800-824-5895 (secured & partially secured accts.)
BofA: 800-881-4730, 866-226-8225, 800-247-7975 (Credit Analyst, existing accounts only)
BofA: 866-618-4585 (Sr Credit Analyst)
BofA: 704-386-5687 (Office of the CEO)
BofA: 888-500-6270 (Credit Dept. Fax)
BofA Business: 877-665-5023 (Analyst/UW)
BofA Business: 877-665-5023 (New applications)
BofA Business: 800-442-1043

Cap1: 800-625-7866 (Account Specialist)
Cap1: 800-951-6951 (cust. relations)
Cap1: 800-548-4593 (application department; status)
Cap1: 800-889-9939, 800-625-7866 (Account Specialist)
Cap1: 877-513-9959 (Account Retention?)
Cap1: 800-258-9319 (Debt Recovery)
Cap1: 866-280-0118, 800-955-1455 (EO) (Nerfed in general)
Cap1 Secured Platinum: 800-219-7931 (deposit taker, can speak to credit analyst)

Chase: 800-432-3117 (App status)
Chase: 888-270-2127, 800-527-7419 (App recon)
Chase: 800-453-9719 (Business card lending)
Chase: 888-245-0625 (Credit Analyst - Recons)
Chase: 888-622-7547 (Chase Executive Ofc. in IL)
Chase: 800-955-9900 (Product change status questions)
Chase: 888-298-5623 (Consolidation - M-F 8am-10pm EST)

Chevron/Texaco Biz Card App Status: 888-243-8358

Citi: 800-645-7240, 800-288-4653 (Citi BankCard)
Citi: 800-750-7453, 888-201-4523 (Business)
Citi: 718-248-0847 (EO)
Citi: 800-695-5171 (New Accounts UW)
Citi: 605-331-1698 (EO - CC division)
Citi Credit Bureau Dispute Fax: 866-713-5028

Comenity: 800-303-1368 (Consumer Relations - Recon)

Discover: 888-676-3695 (New Accounts)
Discover: 866-305-7691 (Direct Line TO CS)
Discover: 866-222-0536 (EO)

Elan: 800-364-9648 (CC underwriting, business and personal)

Equifax: 800-846-5279 (Direct to Rep)
Equifax Executive Office 404-885-8000

Experian: 800-493-1058, 800-208-9232 (9AM-5PM ET, need report number from EX)

ExxonMobil Biz Card: 800-903-9966

FIA: See Elan

FNBO: 800-444-6220

GEMB: 877-294-7541 (escalated help desk)

Haverty's/Sync: 800-333-1082

Home Depot Store Card: 800-677-0232 (Credit Analyst)
Home Depot Store Card: 423 467 6957 (App Status/Recon)
Home Depot MC (Commercial): 800-720-0649
Home Depot: 800-685-6691 (Commercial)

Hooters: 801-545-6705, 800-850-4668

HSBC: 866-574-4421 (App Status)
HSBC: 866-719-3897 (Credit Analyst)

JC Penney: 800-542-0800

Juniper: 866-408-4064 (Credit Analyst)
Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)
Key Bank: 800-254-2737
Key Bank MC: 800-288-4653
Key Bank Credit Research Fax: 216-357-6400

Lowes: see Synchrony (GE)

Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to Visa, credit reporting issues)
Macy's: 800-543-9617 (Recovery Services)

Marvel: see Synchrony (GE)

Meijers MC: 801-517-5560

National City: 800-762-0974 (Credit Dept.)

Nationwide Visa: 866-757-2720 (App. status)

Nordstrom: 800-964-1800 (CLI)

Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If this happens and you don't speak Spanish, either try again later or try saying "Habla ingles?" or "Ingles, por favor" to let them know you're an English-speaker)

Philips 66: 866-289-5630, 800-610-1961

PNC Bank: 800-762-2117 (Business CC)
PNC Bank: 877-562-0150 (Business UW)

Sam's Club: 800-301-5546 (Underwriting)

Sears: 800-599-9710 (App status)

Shell Fleet Card: 800-223-3296 (App status)
Shell: 800-223-3296, 866-438-7435
Shell: 800-377-5150

Staples: 800-767-1291, 800-282-5316

Sunoco Corp. Card: 800-935-3387, 800-278-6626
Sunoco: 800-310-4773

Synchrony (GE): 800-240-0512, 800-480-0205 (Biz)
Synchrony (GE): 800-588-4290 (Consumer)
Synchrony (GE): 877-379-8175 (Sr UW)
Synchrony (GE): 888-885-6937 (Verification)
Synchrony (GE): 800-333-1082 (Haverty's)
Synchrony (GE): 866-519-6441 (Marvel CC, Sr UW)

Target Biz Card: 800-440-5317

Tiffany: 800-770-0800

Transunion: (312) 466-7719 (Corporate Office Resolution Team Voicemail)
Transunion: (610) 546-4600 (Corporate Office, need extension or last name to search directory)

USAA Bank Secured Platinum: 800-344-5696 ext 38763 (secured product specialist)

US Bank: 800-685-7680 (Underwriting)
US Bank Secured Platinum: 800-344-5696 (underwriters for secured product)

Valero: 877-882-5376

Walmart (Sync): 877-379-8175 (Sr UW)
Walmart (Sync): 877-969-5302 (Verification)

Wells Fargo: 866-677-1128 (CC Executive Office)
Wells Fargo: 844-576-6424 (Executive Office)
Wells Fargo: 877-514-3717 (Amex Propel Credit Svcs)
Wells Fargo: 844-879-4824 (Direct # for Product Change Credit Svcs)

Wright Express: 888-743-3893  

Edited April 24 by MarvBear
updated 04..24.2019

[DPB]

Thanks for updating this Marv. 

Here is my contribution from the old thread that wasn’t updated:

 

Citi:

866-606-2787 Doesn’t work.

800-695-5171 Confirmed. Rings directly to a live person (US based) for New Accounts UW/Recon.

[MarvBear]

6 minutes ago, DPB said:

Thanks for updating this Marv. 

Here is my contribution from the old thread that wasn’t updated:

 

Citi:

866-606-2787 Doesn’t work.

800-695-5171 Confirmed. Rings directly to a live person (US based) for New Accounts UW/Recon.

Done, Original list updated.

[DPB]

AMEX Business charge cards - (877) 399-3083

I applied for a Business Platinum card and was declined by their automated system. Called the above number to ask about recon. I didn’t directly get an underwriter. But the lady on the phone took the information and said she’d get it to the UW department. I didn’t believe her, but she called back just a couple minutes later to say she spoke to the UW team and I was approved. So this should work for AMEX Biz charge cards. Not sure about their other cards though. 

[MarvBear]

5 hours ago, DPB said:

AMEX Business charge cards - (877) 399-3083

I applied for a Business Platinum card and was declined by their automated system. Called the above number to ask about recon. I didn’t directly get an underwriter. But the lady on the phone took the information and said she’d get it to the UW department. I didn’t believe her, but she called back just a couple minutes later to say she spoke to the UW team and I was approved. So this should work for AMEX Biz charge cards. Not sure about their other cards though. 

Done, original list updated.  Thank you very much for the contribution.

[AlabamaSteve]

Marv, 

As I don't see it on the list, here is the number to Equifax' executive offices in Atlanta. 

 

404-885-8000

 

They can also transfer you to a US based agent for help. Was finally able to access my account once I got the right department on the phone. 

[MarvBear]

24 minutes ago, AlabamaSteve said:

Marv, 

As I don't see it on the list, here is the number to Equifax' executive offices in Atlanta. 

 

404-885-8000

 

They can also transfer you to a US based agent for help. Was finally able to access my account once I got the right department on the phone. 

Done, and thank you very much for the contribution!