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This is a 1st for me.

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So I decided to tackle the smallest collection I had. Past SOL

$158.00 from 2016. Called the OC to settle it. I know I know, well, I really wasnt sure what it was for so I asked them about it. Their response was "we changed our system and purged everything so I cant tell you any details about your account".  She told me to contact the CA. I did. Their response was the same thing, the OC didnt send them details just a balance. 

I disputed it and imagine that it came back verified! SMH 

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It is NOT uncommon for customer-facing phone jockeys to lack access to the same data executive personnel (or other components of a company) might have access to.  That a phone call yielded no information from the OC is NOT an indicator that the company lacks the information...

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