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masber2000

Help with CR dispute

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Hello-

 

I haven't posted in a while, thanks to the help I received from this outstanding community.  Currently I am involved in a CR dispute with my car loan company, and I need some advice.  A few months ago I received a call from the loan company notifying me that they've discontinued my automatic drafts from my checking account, due the fact that they didn't have my current address on file. I thought that this was strange, but arranged to pay the amount in arrears immediately.  It was then when I inquired and was told that they reported me to the collection agencies.  So they unilaterally ended my automatic payment plan because they didn't have a correct address, and because of they didn't get in contact with me they reported me to the agencies.

 

They said that they attempted to contact me, but I have no record of that.  And honestly if they did, I was really busy with building a house (I had to assume construction control - another story lol) in addition to my regular job and family concerns.  I did not have the time, and did not think that I would have to concern myself with my automatic car loan drafts.

 

This reporting by my car loan company has reduced my score over 40 points.  They did this solely due to their ridiculous rule (which the agent mentioned to me on the phone that they are trying to change) - not because of my ability and intent to pay (I can prove the funds were in my account at the time).  

 

I need some advice on correspondence to send to the agencies to get this removed from my reports.

 

Thank you in advance.

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What did you do the first month that the withdrawal did not occur?  After all, regardless of how inane their policy might be, the consumer still has a responsibility to ensure that payment is actually made, which in this case would have been as simple as reviewing your account transactions online or reconciling the checkbook when the monthly statement arrived. 

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Unfortunately I did not do this.  As mentioned earlier, I was deeply involved with building a house at the time, all of my free time was being used for this.  I usually set up automatic payments so that I can make sure money is in the account to pay the bill, and forget it.  I did not possibly think that the bank would cut my automatic payment agreement off and did not even think to look.

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