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Informal

Credit Card issue effecting Credit Score

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Back in April of 2018, I paid off a $2,000 dept to Bank of America and I believed I was officially cleared of any debts.

Now it's September of 2018 and I decided to check my credit score and noticed it was a lot lower! Noticed the reports all came from Bank of America and I contacted them regarding the issue. They specifically told me I had a $36 debt that was not paid since when I paid off my debt to $0. Confused and inexperienced of knowledge about credit cards and how they worked, I paid the $36.00 and told them to close my bank so this does not happen again. 2 days later, I received a confirmation email that my account was closed.

 

Thought it was over? Nope.

 

Now it's November and I decided to check on my score.. noticed that my score went down again!

And of course, the problem was Bank of America again. Contacted them once more and they told me that there is a charge of $38 on my account that needs to be paid. I told them I paid it and have the receipt to email if needed. They told me that they had ZERO record of payment nor notifications that my account was closed.

 

Note, when I called them in September, I contacted them through their mobile app as I always do, to prove that it was actually their number I called.

 

What should I do? Who should I contact to fix this?

 

I'm a college student that is trying to better my score before I graduate.

 

Thank you. 

Edited by Informal
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Unless the $2K was for a single-statement cycle of activity, then there was interest that had continued to accumulate and would have been reflected on the next statement.  When that amount of interest, however small it might have been, was not paid, then a late fee would have been charged.  Only after it went beyond the next cycle would it have been a reportable event. 

 

Account closures need to be done in writing.  Anything over the phone has no force. 

 

At this juncture, your only real hope for relief would be a written letter MAILED to their executive offices.  However, given the MBNA holdovers still running the credit card show, you are likely not going to see the results you desire. 

 

Hopefully you have used this experience as a learning tool to ensure you check EVERY account at least once per month and that you are ALWAYS opening statements to review activity.  

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1 hour ago, cv91915 said:

Is this a credit card or a bank account?  $36/$38 charges sounds like overdraft fees.

 

Well, the title of this topic says Credit Card, so I guess we have to go with that until the OP says otherwise.

 

 

1 hour ago, centex said:

 

Account closures need to be done in writing.  Anything over the phone has no force. 

 

 

If this is a credit card, that is not true. Lots of people close credit cards over the phone. That is a perfectly valid method of closing an account. Of course, the OP should still check the final bill to make sure all is in order.

 

If you have a receipt that you paid the final fee and a confirmation that the account is closed, you likely need to just upgrade to a manager with customer service.

 

If they continue to trash your credit file(s) start disputing with the credit bureaus.

 

Edited by RocketGoBoom

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13 minutes ago, RocketGoBoom said:

 

Well, the title of this topic says Credit Card, so I guess we have to go with that until the OP says otherwise.

Are you suggesting I start reading thread titles?  😛 

 

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28 minutes ago, RocketGoBoom said:

 

 

If this is a credit card, that is not true. Lots of people close credit cards over the phone. That is a perfectly valid method of closing an account. Of course, the OP should still check the final bill to make sure all is in order.

 

And when they DON'T close it, as appears to be the case here, there is ZERO recourse because there is ZERO evidence of the alleged action.

 

There is a reason things are done in writing, something that is ALSO spelled out in the terms and conditions associated with most major banking agreements. 

 

Some of us HIGHLY recommend being able to show that paper trail.  It is part and parcel of the work we do and we have reasons for suggesting that others keep that trail that can be of use further down the road.  I would much rather have a paper trail I DON'T ultimately need than to have a need for those documents and NOT have the evidence needed to make whatever showing was necessary...

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Never close a card until you have paid it down to 0 balance and it shows as such when you log in. But wait, there's more! You also need to wait until a new statement is posted since, if you have been carrying a balance before you paid it off, accrued interest charges can show that you won't see until the statement is posted. Then, pay that in full..

 

Then cancel, either by phone or in writing, and check that it is canceled online. Keep a screen shot.

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On 11/13/2018 at 12:50 PM, RocketGoBoom said:

 

Well, the title of this topic says Credit Card, so I guess we have to go with that until the OP says otherwise.

 

 

 

If this is a credit card, that is not true. Lots of people close credit cards over the phone. That is a perfectly valid method of closing an account. Of course, the OP should still check the final bill to make sure all is in order.

 

If you have a receipt that you paid the final fee and a confirmation that the account is closed, you likely need to just upgrade to a manager with customer service.

 

If they continue to trash your credit file(s) start disputing with the credit bureaus.

 

Hi,

 

I have receipt for everything.

From paying the final balance, closing the account, and paying off that so called interest fee that some has mentioned.

 

But unfortunately, I still have a balance.

 

And to my title, yes, this is for a Bank of America Credit Card.

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11 hours ago, Informal said:

Hi,

 

I have receipt for everything.

From paying the final balance, closing the account, and paying off that so called interest fee that some has mentioned.

 

But unfortunately, I still have a balance.

 

And to my title, yes, this is for a Bank of America Credit Card.

Do you have the monthly statements? Are the payments you have receipts for reflected on the statements? If you don't have the statements, get them. You should be able to download them online. It should be pretty simple to find out what's going on.

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First, "method of closing" is a red herring to this topic (only tangentially relevant).  How the account was closed has no bearing on what charges are applied and due on the account.

 

Second, the poster's concerns are best first addressed by reviewing all recent statements to see what service charges have been levied and to properly determine whether they've been paid in full.  Possible charges the bank might bill for including residual interest and late fees.

 

Simply paying the outstanding balance at one point and then ignoring subsequent statements is a sure way to ensure that both are eventually applied and not settled.  If late fees are part of the problem, poster can call the bank and request a courtesy waiver (seems like most banks will waive a late fee once every 6 mo, provided the account has otherwise been kept in good standing).

 

That call should conclude by asking are there any other balances to be paid to bring the account permanently to a "0" balance (and, ideally, arrange a payment over the phone).

 

Best wishes in clearing this up to your satisfaction!

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