Citibank holding my cash back hostage

[policebox]

Okay Citibank, explain to me what I'm not understanding...

 

 

[spacemule]

Were those payments all made from the same account, and is that account the same one you're trying to use for the redemption?

[RocketGoBoom]

Are you paying with a physical mailed check?

 

Setup ACH payments with your checking account. It's not a big deal.

Or just take your rewards money as a statement credit.

[Pam]

Have you had at least 2 statements generate? 

[policebox]

20 hours ago, spacemule said:

Were those payments all made from the same account, and is that account the same one you're trying to use for the redemption?

Three of payments were made from one account. One was made from a different account. I tried redeeming the reward points after making two payments from the same account (still couldn't redeem); then, I tried with three payments from the same account (still couldn't redeem); then, I tried with one additional payment from another account (still can't redeem).

 

The Citibank site doesn't even let me get to the part where I'd specify the account, it denies me before then. Although I would be redeeming the cash back to one of the accounts from which I've already made payments.

 

20 hours ago, RocketGoBoom said:

Are you paying with a physical mailed check?

 

Setup ACH payments with your checking account. It's not a big deal.

Or just take your rewards money as a statement credit.

 

No. Every payment was made using the "Make a Payment" feature of the Citicards website. All payments were made directly on the website in the account.

 

17 hours ago, Pam said:

Have you had at least 2 statements generate? 

Yes.

[centex]

So what did they say when you called them to inquire?

[Kat58]

Call Citi and ask (or use the chat feature).

 

Centex beat me to it.

 

 

Edited September 19, 2018 by Kat58

[Konrad2012]

Why bother calling?  Just get a statement credit or have them send you a check and be done with it. 

[cv91915]

I think the statement credit would cost OP $1.22, leaving only two viable options:  calling to get the computer glitch resolved - or clicking the "Check" button.  

[policebox]

On 9/19/2018 at 2:47 PM, cv91915 said:

I think the statement credit would cost OP $1.22, leaving only two viable options:  calling to get the computer glitch resolved - or clicking the "Check" button.  

This.

 

Also, I'm not overly keen on calling people, especially call centers. I'm not hurting for the money and can wait one more billing cycle to try again, or I suppose punish them by having them waste money sending a check. I mostly just wanted to complain about the absurdity that they will happily debit money from a bank account, but won't deposit money into one. There's simply no reason, other than not wanting to pay out the money, to do this. If you believe otherwise, you should reconsider how good that corporate Kool Aid you are drinking tastes. One of my pet irritations in life is having arbitrary and banal rules placed on things.

Edited September 21, 2018 by policebox

[policebox]

Since I'm a petty and slightly unstable individual, I decided to have Citibank send me four checks.

 

[centex]

I will NEVER understand the lengths some people go to avoid getting actual answers to their situation...irrational fear of phones is irrational.  

[cv91915]

5 hours ago, policebox said:

This.

 

Also, I'm not overly keen on calling people, especially call centers. I'm not hurting for the money and can wait one more billing cycle to try again, or I suppose punish them by having them waste money sending a check. I mostly just wanted to complain about the absurdity that they will happily debit money from a bank account, but won't deposit money into one. There's simply no reason, other than not wanting to pay out the money, to do this. If you believe otherwise, you should reconsider how good that corporate Kool Aid you are drinking tastes. One of my pet irritations in life is having arbitrary and banal rules placed on things.

If it wasn't for absurdity, strudel and palindromes, I wouldn't have anything left to talk about.

[policebox]

10 hours ago, centex said:

I will NEVER understand the lengths some people go to avoid getting actual answers to their situation...irrational fear of phones is irrational.  

Honestly, it isn't so much that. It's the futility of the call which dissuades me from making it.

 

I'll bet $100 if I called and asked them to explain why I couldn't get my cash back as a direct deposit, despite having followed the "rules" to be able to do so, they'd start spouting some B.S. script about how it's for "my protection" or that's just how "the system" works.

 

Having previously worked in telephone customer service for over a decade, and having worked for Citibank in that capacity in the past, I know how the game is played. It's not an irrational fear of making telephone calls, it's simply not wanting to listen to a phone drone give me B.S. answers. It's a waste of my time. So, I want to waste Citibank's money by making them send me four checks. I said it was petty, I'm not in denial about that.

 

Fight the man!

[Konrad2012]

12 hours ago, centex said:

I will NEVER understand the lengths some people go to avoid getting actual answers to their situation...irrational fear of phones is irrational.  

The frontline CSR isn't going to have an answer.  The supervisor might not have a an answer.  It's either a Bluetooth call on a long drive or just request the check. 

 

If it was Discover or Barclays I'd call and demand extra miles for the inconvenience.  Citi would tell you to kick rocks though so I wouldn't bother calling. 

Edited September 22, 2018 by Konrad2012

[nlocker]

I don't recommend getting a statement credit.  It will not count as a "cash back" payment on the Double Cash card. 

 

It is better to request direct deposit or a check .  That way you can still use the money to pay your statement, but you get the 1% cash back on the payment.  

[nlocker]

On 9/21/2018 at 8:40 AM, centex said:

I will NEVER understand the lengths some people go to avoid getting actual answers to their situation...irrational fear of phones is irrational.  

Pretty much every call I have made to a credit card company has been an exercise in futility.  Including the calls that were elevated to a supervisor.  I do not recommend going that route. 

[cv91915]

The Macy's credit card call center people are the worst.  Every response is scripted, whether it applies to your question/situation or not.