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flacorps

ANR or "A and R" Claims calls

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Got a call yesterday from an unidentified but local number the CallerID read "unassigned" company that identified itself thusly. It was interesting. I pretended to be the right party after hearing a recorded message that the company was processing a "claim" for a client who had rights. The message used a debtor's name and said if I wasn't the person I should hang up.

 

I know the person and I know the time frame when they had financial trouble and the claim had to be way out of statute. I stayed on the line and a very professional woman verified that I was the right party, told me it was a Citi account, and here's where the fun ends: she told me I didn't seem interested in resolving it and hung up on me!

 

Mind you I wasn't giving her a hard time at all. I asked a couple of questions any debtor might ask and kept my answers short, but I evidently didn't fit their business model of a trembler and she wasn't one to waste time with me.

 

This was not Buffalo-style high-pressure hard-sell collections by a coked-up collector. I could practically picture a sleek suburban office-building and well-trained staff.

 

Rather than a take-no-prisoners attack, they clearly don't want any FDCPA violations, and the business model is to waste little time and pick up nickels where they can.

 

Anybody heard of them or this talk-off playbook?

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