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hegemony

Stores use secret shopper score to track and decline returns

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Never had that problem. I rarely return things. Rather surprised the man in the story got flagged for only three small cell phone cases worth less than $100. Seems a bit excessive. I don't know why Best Buy would send the customer to a 3rd party company for such a small amount. Seems like the more discrete thing to do would handle it by the store manager, unless corporate hasn't given them the authority to patch these situations up.

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Another crappy job of editing.

 

"But when he tried to make the return, the salesperson told him that he'd been banned from making any returns or exchanges for a full year."

 

It reads like he was unable to return the cases but in fact he was refunded for the 3 cell phone cases and then was banned for future returns for one year.

 

Very likely multiple returns of the same item highly correlate with fraud.

Edited by cashnocredit

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The image he supplies indicates that the three cases across two different store visits were indeed accepted and processed. The warning came after the second return incident in a short period of time.

 

I have zero problems with stores limiting the number of returns in a particular period of time, especially when it is something that has a limited shelf life due to fads (like cell phone cases).

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The image he supplies indicates that the three cases across two different store visits were indeed accepted and processed. The warning came after the second return incident in a short period of time.

 

I have zero problems with stores limiting the number of returns in a particular period of time, especially when it is something that has a limited shelf life due to fads (like cell phone cases).

 

 

https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014

 

Then BestBuy needs to update it's website to be more transparent.

 

BestBuy also says they only deny returns deemed fraudulent. If the guy shows up with the items, the receipt, the payment form and an ID, how do you flag him as fraudulent?

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He got warned. They didn't refuse him a single thing. It isn't that difficult to make sure you get what you need instead of buying crap from a crappy store and then returning said crap to crappy store at some point in the future.

 

If they were truly gifts, then he could have gotten a gift receipt and the recipient could return it.

 

The third party databank is not saying it was ONLY warning/refusing people based on fraud. Abuse of the return process is as good a reason as any for a store to decide they won't do further business with someone...

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He got warned. They didn't refuse him a single thing. It isn't that difficult to make sure you get what you need instead of buying crap from a crappy store and then returning said crap to crappy store at some point in the future.

 

If they were truly gifts, then he could have gotten a gift receipt and the recipient could return it.

 

The third party databank is not saying it was ONLY warning/refusing people based on fraud. Abuse of the return process is as good a reason as any for a store to decide they won't do further business with someone...

 

The default in most states is that there is no right of return unless the product is defective though many states now require clear notice in the store if they do not allow returns. Typical is "All Sales Final." Most retailers try to be customer friendly by offering a reasonable return policy. A few abuse it raising prices for the rest of us.

 

Withdrawing the right of return, when stores offer it, doesn't change the requirement that returns for defects can still be made after someone is banned from future, no-reason returns.

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