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mendelssohn

The Master Why We Complain About Discover Thread

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This thread is to catalog the reasons why we complain about Discover, since many seem to be dumbfounded when they read negative reviews. This is just a start for today. I know this page will fill up quickly when we find different threads.

 

Feel free to add your own examples!

 

 

Not accepted reliably outside of the US:

 

8 months to answer a secure message:

 

Discover declines transactions frequently while traveling, even with a travel alert from customer service:

 

Rewards don't credit properly:

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This thread is to catalog the reasons why we complain about Discover, since many seem to be dumbfounded when they read negative reviews. This is just a start for today. I know this page will fill up quickly when we find different threads.

 

Feel free to add your own examples!

 

 

Not accepted reliably outside of the US:

 

8 months to answer a secure message:

 

Discover declines transactions frequently while traveling, even with a travel alert from customer service:

 

Rewards don't credit properly:

 

 

In addition to rewards not crediting properly, you need to be willing to spend some serious time with Excel to track what's owed to you to even figure out how often the credit never appears: OMG Do I Hate Discovery

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I was just about to app with them :rofl:

Never mind lol

 

To be fair, Disco can still fit your profile and strategy. They do offer an alternative network (i.e. diversity) and at least for the moment are giving away CLIs like candy (this was not the case for years...years...).

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I do not use the card much unless it is in the 5% quarter and it pertains to my spending. I think a lot depends on how the merchant was set up and what MCC code was used as to how the rewards are applied. Last summer in Greece I had no problems using the card, but it was not my go to card. It is ok for what it does in the US for me but I also frequent the same places that I know have been set up with the correct MCC.

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I was just about to app with them :rofl:

Never mind lol

 

To be fair, Disco can still fit your profile and strategy. They do offer an alternative network (i.e. diversity) and at least for the moment are giving away CLIs like candy (this was not the case for years...years...).

 

Well, I guess i will stick with my NFCU cashRewards for at least 3-6 months before applying for Disco but I will speed up the process of building credit and maximizing FICO score by getting (Share Secured Loan) with NFCU (Amazing & Gr8 option to build credit fast, cheap, and with NO HP at all) Minimum $250 deposit into your own NFCU savings for a minimum of 6 months - keep making monthly payment and they report your payment to all 3 CRA and the payment goes into an interest earning CD

after that i will see what DISCO have to say about my app :)

Edited by Mido

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

I will also be adding links to individual posts in this thread when I update, so feel free to post new complaints and failures here as well.

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

I will also be adding links to individual posts in this thread when I update, so feel free to post new complaints and failures here as well.

Does the fact that it's a safe assumption that there will be more count in and of itself?

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

I will also be adding links to individual posts in this thread when I update, so feel free to post new complaints and failures here as well.
Does the fact that it's a safe assumption that there will be more count in and of itself?

I would say yes.

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I've stopped using Shop Discovery because of how many times the shopping portal failed to pay the promised cash back.

 

When I called in to get credit, they first tried to explain how a shopping portal works (okay, can't blame them for that as an opener)... but when I told them that I use Ebates and AAdvantage eShopping regularly and never have the same issue, I'd hear something like, "I know, it can be confusing. I'll issue you a credit as a courtesy."

 

I'm not exactly new at this.

 

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My complaint is they said by the end of 2016 Discover would work with Samsung Pay just tried to add the card just got the same message the issuer does not support Samsung Pay. Every time i ask a Disco Bot about it oh its gone be available this year that's what u said last year no one knows anything. :dntknw:

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I'm not a big fan of how they called me after declining my online application the previous day and offered to process my application over the phone... and declined me a second time.

 

It was the end of a "spree" and my file was greener and thiner than a PETA activist on a hunger strike, but it felt kind of like a kick while I was down. I don't now really see a need personally for a Discover card, and that makes me feel happy.

Edited by mec

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I'm not a big fan of how they called me after declining my online application the previous day and offered to process my application over the phone... and declined me a second time.

It was the end of a "spree" and my file was greener and thiner than a PETA activist on a hunger strike, but it felt kind of like a kick while I was down. I don't now really see a need personally for a Discover card, and that makes me feel happy.

That makes me happy too. ;)

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I will give Discovery this...

 

They are the only card that pays me over $24 a year to be in my wallet possession with very little use. :grin:

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

5% capped on $1.5K is way better than 4% uncapped. :D

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i am enjoying my first year with discover and the 2%-10% cash back with the double bonus. not to mention the 0% APR (yes I know APR does not matter.

 

Not too many cards are offering 2%-10% back.

 

After this year is up I will have to switch strategies but for now all is well.

 

If i come upon any issues I will make sure to update here. But for now no problems.

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I hate Disco for many reasons. Declined charges, messed up rewards, failure out of the country.

 

But mostly I like to complain about them to watch Kat meltdown.

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I hate Disco for many reasons. Declined charges, messed up rewards, failure out of the country.

 

But mostly I like to complain about them to watch Kat meltdown.

 

This is a solid reason right here and surely should be placed on the list. :)

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I don't have a thread on this, but this quarter specifically is good for "warehouse clubs". However, not all "warehouse clubs" accept Discover at point of sale (i.e. Costco).

5% capped on $1.5K is way better than 4% uncapped. :D

 

Agreed. I just wish I didn't have to jump through hoops to use the 5% in the store (not that going somewhere else and purchasing gift cards is a difficult, or abnormal extra step).

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Not accepted reliably outside of the US:

 

8 months to answer a secure message:

 

Discover declines transactions frequently while traveling, even with a travel alert from customer service:

 

Rewards Issues:

 

FUGLY cards.

 

fans are more irritating that applelovers.

 

CSRs have no power.

 

I'm not a big fan of how they called me after declining my online application the previous day and offered to process my application over the phone... and declined me a second time.

It was the end of a "spree" and my file was greener and thiner than a PETA activist on a hunger strike, but it felt kind of like a kick while I was down. I don't now really see a need personally for a Discover card, and that makes me feel happy.

 

I hate Disco for many reasons. Declined charges, messed up rewards, failure out of the country.

Edited by mendelssohn

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I can't believe the whole Apple Pay rollout/GC fiasco hasn't been mentioned as of yet...

 

Although, that being said, between what I was able to work through AP plus the regular spend I did get a double bonus check for >$1800, thus I don't share the vitriol as others do.

 

I see it as a tool in the toolbox, but a specialized one at that.

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