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CapOne: No application on file, but HP on credit report

The last post in this topic was posted 1515 days ago. 

 

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My GF apped the Venture card on Sep 1 and got this message:

 

"Oops, our bad!

We are experiencing technical difficulties right now and may not have received your application successfully. Please wait at least 24 hours and call 1-800-903-9177 to check the status of your application. Our hours of operation are M-F 8AM-8PM EST."
We looked today and there was a HP on her reports from CapOne on Sep 1, so we used the online chat to check the status of the application. The rep said that they have no record of the application and gave us a number to call.
Has anyone had this happen before?
She plans on calling the number, but will she get stung with an additional HP when they run the app again?

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Don't worry I doubt they will need to run the app again. If there is a HP on her credit report the app should have gone through.

 

The CSR may not have shown the app on her screen yet when your GF called or the CSR was mistaken.

 

Give them a call and see what they say.

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This happened to me at the end of last month. I app'd for the Venture One card and accidentally transposed one of my SS #'s. I called several times before an agent was able to track it down in another department.

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