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Citi Dividend credit card escalation contact?

The last post in this topic was posted 1621 days ago. 

 

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Does anyone know if there is an executive customer service contact for Citi credit cards? My issue is I balance transferred my balance out of my citi dividend card onto another bank's credit card. Citi received the check and cashed it but did not apply the payment to my account. I asked the other bank to send me the copy of the check and they did. I provided this info to Citi and they told me they will get back to me within 48 hours; well now it's been 4 days. Any help into this would be appreciated.

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Thank you, I called that number and they fixed the issue right away compared to calling the regular number about 3 times before.

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