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Synchrony Bank Card Security Fee?

fury1995

By fury1995
in Credit Forum

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fury1995

fury1995

Posted
Posted

Just noticed these charges appearing on all our Synchrony Bank accounts on the statements. 1.6% of the statement balance added each month that a balance posts. Was carrying a $500-ish balance under a 0% promo for CareCredit and $2,500-ish balance for Lowes under a 0% promo and saw the fees.

 

Don't have any recollection of authorizing this service to be added to any of my or DH's accounts with Synchrony. Just looked back through statements and they started appearing (for us) in November, nothing prior.

 

Apparently, it's been billed on all Sync Bank statements that we have. Walmart, Amazon, Lowes, Paypal and Care Credit.

 

Anyone else?


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RonaBaby
RonaBaby

Hey Guys, after reading this message board I called the number next to "Card Security" at 1-800-815-4051. I got to an automated menu in which they do not explicitly give the option to speak to a repre

FunnyPron
FunnyPron

I'm glad I found this forum- I just got off the phone. It was a half hour call where the card security rep tried to assert that only people who click the "sign me up!" button are included in the progr

dachuggs
dachuggs

After noticing my amount went up on my promo no interest on purchase I decided to look into this.  I called Synchrony and they directed me to card security. I had a very similar experience to RonaBaby

mrjuggalo9er

mrjuggalo9er

Posted
Posted

Just noticed these charges appearing on all our Synchrony Bank accounts on the statements. 1.6% of the statement balance added each month that a balance posts. Was carrying a $500-ish balance under a 0% promo for CareCredit and $2,500-ish balance for Lowes under a 0% promo and saw the fees.

 

Don't have any recollection of authorizing this service to be added to any of my or DH's accounts with Synchrony. Just looked back through statements and they started appearing (for us) in November, nothing prior.

 

Apparently, it's been billed on all Sync Bank statements that we have. Walmart, Amazon, Lowes, Paypal and Care Credit.

 

Anyone else?

It's payment protection. ...call to cancel it

fury1995

fury1995

Posted
  • Author
Posted

 

Just noticed these charges appearing on all our Synchrony Bank accounts on the statements. 1.6% of the statement balance added each month that a balance posts. Was carrying a $500-ish balance under a 0% promo for CareCredit and $2,500-ish balance for Lowes under a 0% promo and saw the fees.

 

Don't have any recollection of authorizing this service to be added to any of my or DH's accounts with Synchrony. Just looked back through statements and they started appearing (for us) in November, nothing prior.

 

Apparently, it's been billed on all Sync Bank statements that we have. Walmart, Amazon, Lowes, Paypal and Care Credit.

 

Anyone else?

It's payment protection. ...call to cancel it

 

Yeah.. figured that one out.

 

What I haven't figured out is how it was added as a "benefit" without being informed..

 

and if anyone else had experienced the same..

 

and if so, were the fees refunded.

Buy49Get1Free

Buy49Get1Free

Posted
Posted

 

You might have received a letter in the snail mail and buried in the fine print was "unless you call to cancel this will be automatically added" ??

Crap like this is what the CFPB is for. I'd report them.

 

And ask Synchrony to explain *exactly* how and why these charges started. Don't settle for "oops it appears to be an error, we'll reverse the charges". They need to be held accountable. And also we need to know what it takes for them to start doing this.

I've seen this advertised and always thought they better not put that charge on my account, but would hate having to deal with it.

As Konrad2012 says about the CFPB, I think the pendulum has swung in the customers favor on this kind of stuff, and you may get to play hardball.

  • 3 weeks later...
  • 1 year later...
edit7279

edit7279

Posted
Posted

I just noticed the $15.27 "security fee" on my CareCredit card from Synchrony. I've been paying it for 6 years without noticing and I certainly never signed up for it. I called and the account rep. said they would refund the $1,100 immediately. It was almost too easy...I'll believe it when I get the refund.

  • 5 months later...
lpozo87

lpozo87

Posted
Posted

did you get a refund? I called today and they said they would credit it back in my account.

I just noticed the $15.27 "security fee" on my CareCredit card from Synchrony. I've been paying it for 6 years without noticing and I certainly never signed up for it. I called and the account rep. said they would refund the $1,100 immediately. It was almost too easy...I'll believe it when I get the refund.

Kat58

Kat58

Posted
Posted

 

did you get a refund? I called today and they said they would credit it back in my account.

 

I just noticed the $15.27 "security fee" on my CareCredit card from Synchrony. I've been paying it for 6 years without noticing and I certainly never signed up for it. I called and the account rep. said they would refund the $1,100 immediately. It was almost too easy...I'll believe it when I get the refund.

 

You should get a refund. Please let us know when you do.

 

Welcome to CB! :)

  • 4 weeks later...
manis

manis

Posted
Posted

I just received a letter from CardSecurity when I got a Carecredit/synchrony bank card.

I just happened to read the fine detail and noticed this when it first came in the mail.

I'm trying to cancel this with the number that they give 1-800-815-4051 and the number doesn't work.

Has anyone ever gotten through?

Madelene263

Madelene263

Posted
Posted

After reading this post and looking at my own Walmart CC I noticed this same fee and immediately called and cancelled but I did not hang up I wanted to talk to a representative and once I did she looked it up and said that I have been paying since 2008!!!!!!!!! But they will issue a credit to my card for $2900.00 :clapping:

 

Madelene263

Madelene263

Posted
Posted

 

did you get a refund? I called today and they said they would credit it back in my account.

I just noticed the $15.27 "security fee" on my CareCredit card from Synchrony. I've been paying it for 6 years without noticing and I certainly never signed up for it. I called and the account rep. said they would refund the $1,100 immediately. It was almost too easy...I'll believe it when I get the refund.

 

I was told I would get a $2900.00 refund I was paying since 2008.

KLWMVA

KLWMVA

Posted
Posted

Madelene263 - Question - your refund was not the $2900 they told you. The same happened to my mom. They told her a higher value than what hit her card. Have you called them? We asked for an escalation so waiting for someone to call back - was told 3 to 5 days.

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