Jump to content

The Master Retention Strategy for AF Card Thread


Konrad2012
 Share

The last post in this topic was posted 2138 days ago. 

 

We strongly encourage you to start a new post instead of replying to this one.

Recommended Posts

Too often recently I am seeing people hastily closing AF cards without taking a little bit of time to find out what retention offers are available on the product. A retention offer is often handled by a special department of your CC issuer. Offers can range from no-strings attached points bonuses, AF waivers, AF statement credits, bonus spend offers or even a combination of these.

 

Like everything the usefulness of these offers will depend upon your individual needs. For instance, Amex offers up to 25,000 MR points as a retention offer for a heavily used PRG. Some people might think $175 AF is not worth the 25,000 points. To me, 25,000 MR points used properly might be worth $1,000 or more.

 

Also, in most instances, the usage of your CC will be a heavily weighted determining factor in the retention offer (if any) you receive. Do not expect to get a huge bonus from a sock-drawer card. Not that you shouldn't try, but be realistic. CC companies are businesses after all.

 

Please post your retention successes AND your failures to add to our database. I will periodically go through and summarize them. I would like to even get a master wiki post stickied to the top of this thread, but I am not sure if CB software allows for this (mods?)

 

________________________________________________________________

 

Amex Pt

 

Offers from 10K-50K MR points depending on spend. Alternatively, $200 statement credit (when combined with the $200 annual airline credit this pretty much covers the AF)

 

Amex PRG

 

Offers from 15K-25K MR points depending on spend. Alternatively, statement credits ranging from $100-$175. Statement credits based on spend offers also.

 

Amex Gold

 

Offers up to 10K MR points depending on spend

 

Amex Green

 

Very few retention offers. Mainly based on account age or heavy spend

 

Amex Delta Pt

 

12.5K miles with heavy spend

 

Amex SPG

 

3K points or $50 statement credit (800-452-3945 retention number for SPG)

 

 

More to come...car is ready from service bay

 

edit: missed the topic tags, and guess they cannot be edited. If any mods want to add the appropriate tags that would be great.

Edited by Konrad2012
Link to comment
Share on other sites


  • Replies 243
  • Created
  • Last Reply

Top Posters In This Topic

 

Amex Pt

 

Offers from 10K-50K MR points depending on spend. Alternatively, $200 statement credit (when combined with the $200 annual airline credit this pretty much covers the AF)

 

Amex PRG

 

Offers from 15K-25K MR points depending on spend. Alternatively, statement credits ranging from $100-$175. Statement credits based on spend offers also.

 

Amex Gold

 

Offers up to 10K MR points depending on spend

 

Amex Green

 

Very few retention offers. Mainly based on account age or heavy spend

 

Amex Delta Pt

 

12.5K miles with heavy spend

 

Amex SPG

 

3K-7K points or $50 statement credit (800-452-3945 retention number for SPG)

 

Link to comment
Share on other sites

I just got 7,000 on the SPG using the same number as posted above.

No spending requirement.

 

I have my spg and delta coming out basically within the same week for the AF's..

 

Should I try to do both cards in the same retention call or do each separately?

Link to comment
Share on other sites

Citi TY Premier

 

$125 AF credit - sometimes NSA, sometimes spend requirements (ie $1K/mo for 3 mo)

 

Citi AA Pt

 

$95 AF credit with additional bonus of 1k miles any month exceeding $1K in spend

 

Citi AA Au

 

$50-$95 credit - sometimes NSA sometimes spend requirements

 

Citi AA Amex

 

$95 credit usually tied to some kind of spend or purchase # requirement

 

Citi AA Exec

 

$100 credit and various spend bonuses

 

 

Citi Hilton Siggy

 

750 HH Points with monthly spend requirements (ie $750/mo in spend min)

 

 

****Side Note**** Citi now is generally only allowing a sign up bonus for the same product after 18 months of either opening OR closing the same product. So for churning Citi cards, you are better of getting any sort of retention offer, waiting for the 18 month anniversary to pass, apping a new CC, then closing the old one if desired. And expect a hard pull if you can get them to transfer CL between CC's.

Link to comment
Share on other sites

 

I just got 7,000 on the SPG using the same number as posted above.

No spending requirement.

 

I have my spg and delta coming out basically within the same week for the AF's..

 

Should I try to do both cards in the same retention call or do each separately?

 

Try both and if it doesn't work for both pull your name sake.

Link to comment
Share on other sites

 

I just got 7,000 on the SPG using the same number as posted above.

No spending requirement.

 

I have my spg and delta coming out basically within the same week for the AF's..

 

Should I try to do both cards in the same retention call or do each separately?

 

 

Amex will give you a pro-rated refund on AF's within 60 days. Some have suggested to start calling 2 months or so prior to the AF hitting. Others have seen better success with retention offers AFTER the AF has been paid...like they don't just want to refund you your money.

 

I personally would do it in two calls...but it could take you several calls on each before you get what you want (or realize it isn't going to get any better)

 

And I would start with the more heavily used product before you pay the AF since that is the one they will be more likely to deal with earlier/more diligently.

Link to comment
Share on other sites

my wife called on her Delta Reserve where the $450 AF just hit.

 

the guy didn't even try to keep her.

 

he was going to close the card.

 

she specifically had to say, wait, what about a retention offer?

 

then he finally looks it up and gives her the 12.5k mileage bonus.

Link to comment
Share on other sites

my wife called on her Delta Reserve where the $450 AF just hit.

 

the guy didn't even try to keep her.

 

he was going to close the card.

 

she specifically had to say, wait, what about a retention offer?

 

then he finally looks it up and gives her the 12.5k mileage bonus.

 

12.5K Delta Miles blow on a $450 AF

 

Why is she keeping it?

Link to comment
Share on other sites

 

this is after she put 90k spend on it last year.

Why is she keeping it?

not for the 12.5k miles, lol.

 

it's our daily driver and all the benefits way outweigh the AF.

 

it's just nice to get something extra.

Link to comment
Share on other sites

this is after she put 90k spend on it last year.

Why is she keeping it?

not for the 12.5k miles, lol.

 

it's our daily driver and all the benefits way outweigh the AF.

 

it's just nice to get something extra.

 

 

You're right

 

I bet half the people who call the retentions never had the intent of closing the card down in the first place...

 

It's for Freebies of course :)

Link to comment
Share on other sites

my wife called on her Delta Reserve where the $450 AF just hit.

 

the guy didn't even try to keep her.

 

he was going to close the card.

 

she specifically had to say, wait, what about a retention offer?

 

then he finally looks it up and gives her the 12.5k mileage bonus.

He is probably use to closing it because of the 450AF. Most people are probably not going to be able to get the benefits that you guys will.

 

Another thing, That was just bad service by not trying to keep a valuable customer that is putting 90K through a card. He needs to be tarred and feathered. :rofl:

Link to comment
Share on other sites

Most people with high AF cards utilize the benefits that the card has...they don't just sign up for the bonus miles.

 

12,500 miles is just some gravy

 

And if a $3,000 air ticket can be obtained with 125,000 miles, then 12,500 miles has an effective value of $300. (Obviously I just made up those numbers but they aren't far off and serve the purpose for illustrative uses...YMWV for point/mile redemptive value)

Edited by Konrad2012
Link to comment
Share on other sites

 Share





  • Member Statistics

    • Total Members
      185001
    • Most Online
      2046

    Newest Member
    Blckmedusa
    Joined
×
×
  • Create New...

Important Information

Guidelines