CCMP weirdness -- unable to process your request

[archimaybe]

So I thawed Experian today and apped for the NASA card. Snagged the card. My next move, of course, is to check whether I managed to slip by without an HP. So I log into CCMP, and when I click on the update page, it hangs for a good long while and then I get:

 

We're sorry... We are currently unable to process your request. If you need further assistance, please email us at creditcheckhelp@experiandirect.com.

 

WTH? Has this ever happened to anyone else?

 

I'm annoyed that I can't see whether I got hit with the HP. If NASA just gave me the usual soft pulls that they did to many others, I was going to pay the $10 to immediately refreeze Experian [chappelle] in case those honkies change they mind [/chapelle] and try to stick an HP on me. If I already got hit with an HP, I'm not going to bother and I'm going to let the 7 days run before it goes back on ice. I don't want to BD Experian because I already had to do it recently.

 

What gives?

Edited September 25, 2014 by archimaybe

[SystemFighter]

So I thawed Experian today and apped for the NASA card. Snagged the card. My next move, of course, is to check whether I managed to slip by without an HP. So I log into CCMP, and when I click on the update page, it hangs for a good long while and then I get:

 

We're sorry... We are currently unable to process your request. If you need further assistance, please email us at creditcheckhelp@experiandirect.com.

 

WTH? Has this ever happened to anyone else?

 

I'm annoyed that I can't see whether I got hit with the HP. If NASA just gave me the usual soft pulls that they did to many others, I was going to pay the $10 to immediately refreeze Experian [chappelle] in case those honkies change they mind [/chapelle] and try to stick an HP on me. If I already got hit with an HP, I'm not going to bother and I'm going to let the 7 days run before it goes back on ice. I don't want to BD Experian because I already had to do it recently.

 

What gives?

 

This has happened to me when I removed old addresses off Experian and didnt match what USAA had.

[archimaybe]

Well, I didn't dispute anything. I'm now locked out of the BD, too.

 

I called Experian and asked to have the freeze immediately reinstated instead of waiting until next week. They told me they'd have to charge me the $10 again. Fine, whatever, $10 is worth it for a shot at avoiding an EX HI. Then, after running my card, they told me that the freeze wouldn't be reinstated until Monday. I would be more p*ssed except that the CSR was at least friendly, which was a welcome change.

 

I'm dying to know if I got a hard from that NASA card, so I signed up for CS (pretty sure I'm on the block anyway). Nope -- AUTHENTICATION INCOMPLETE - PURCHASE & ENROLLMENT CANCELLED because my identity couldn't be verified.

 

Anyone have any advice on how to get out of this mess?