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Credit Secure pull failure today

The last post in this topic was posted 2549 days ago. 


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My daily Credit Secure pull failed today, when I look, it says:


At this time, you are not enrolled in CreditSecure®. If you would like to purchase CreditSecure® please click on START PURCHASING below. If you have recently enrolled, please allow our systems to process your enrollment for up to 48 hours. To exit, please click CANCEL. Thank you.


After pressing Start Purchasing:

Your American Express Card is not eligible for enrollment in CreditSecure®.

For more information, please call 1-866-617-1893.

Called the number, first QSR said I needed to manually enroll, but never looked at my account. Tried again and second CSR said they are having site problems and to delete cookies and try again in a few hours. Still no luck. When I enrolled about a month ago, it required manual intervention on their part and it seems to have never charged my card, so I suspect my account is screwed up and not the site in general.

Anyone else having trouble, or are they just confused? Suggestions to resolve?

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Called Amex again since it still is not working, they said it was due to the closed Corporate card still showing in my online profile. They had me remove it and said it should work again to log in tomorrow after removing all cookies. I asked them to pull on my behalf for today, which they did.

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