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Save Mart Supermarkets- ID Required- New Policy

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Save Mart in Northern California (also does business as Lucky, Food Maxx, and Maxx Value Foods) is now requiring ID for all credit card transactions. According to the store employee I spoke to this is a new policy and the stores had previously been properly trained (that they are not allowed to require ID, and should compare signatures) so they are a bit confused as to why they are now being told all transactions with a credit card require ID and if they do not check ID they can be written up. I contacted the corporate office in Modesto, CA and they confirmed this policy and didn't seem terribly concerned they were breaking the operating regulations.

 

 

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File a merchant complaint directly with Visa, Inc. and MasterCard, Inc. You can also file a merchant dispute with your card issuer(s).

 

https://usa.visa.com/checkoutfees/contact.jsp (The merchant displayed an improper Visa acceptance mark, did not display Visa signage or displayed Visa signage but refused to accept your Visa card.)

http://www.mastercard.us/support/merchant-violations.html (The merchant/retailer required identification.)

 

For reference, here is a copy of the Card Acceptance Guidelines for Visa Merchants and MasterCard Rules:

https://usa.visa.com/download/merchants/card-acceptance-guidelines-for-visa-merchants.pdf

http://www.mastercard.com/us/merchant/pdf/BM-Entire_Manual_public.pdf

Edited by policebox

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