FCRA violation, and to whom shall I complain?

[HoustonLynne]

Guess I’ll break that last one down into smaller bites: http://creditboards.com/forums/index.php?showtopic=526986

 

So if I’ve disputed this paid CO for TXU Energy every which way to Sunday, and the OC has always verified but never noted it as “consumer disputes this information” – to whom should I complain (other than you guys)…? The AG…? I don’t see anything in the CFPB Complaints Database to suggest they field complaints regarding a utility company. And BBB complaints for these guys don't seem to be effective, although I need to read through a few more to see if ANY were resolved in the customer's favor.

 

I already filed a complaint with the Public Utilities Commission in March, but I didn’t mention this FCRA violation in my complaint, which focused on the accounting info I received from TXU after my 623 investigation, as it differed from the CO amount they charged me. And based on all my experience with these peeps, if I complain about the violation to the PUC, TXU will simply add the notation to the TL.

 

Whatever you guys suggest, I will do it after TXU responds to my latest maneuver. Yesterday, I realized they should have applied the low-income discount and waived all late fees on service for all months the account was open in 2007, because I was receiving SNAP benefits that summer (times were tough!) I fired off a friendly request to their head PR person, asking her how I can get that remedied, and I got a voicemail from her within the hour. Then a guy from the EO left a message a couple of hours later. They’re “looking into it”…lol. They’re always quick to “respond” – and just as quick to come back and tell me why they’re right and I’m screwed. We’ll see how this one plays out. Like I said in my other thread, it’s become a game now. It’ll be obsolete in a few months, and I am working the "early obsolete" angle with each CRA as the months tick by. I’m just experimenting on these jokers to entertain myself while I wait.

[TX-Bluebonnet]

Guess I’ll break that last one down into smaller bites: http://creditboards.com/forums/index.php?showtopic=526986

 

So if I’ve disputed this paid CO for TXU Energy every which way to Sunday, and the OC has always verified but never noted it as “consumer disputes this information” – to whom should I complain (other than you guys)…? The AG…? I don’t see anything in the CFPB Complaints Database to suggest they field complaints regarding a utility company. And BBB complaints for these guys don't seem to be effective, although I need to read through a few more to see if ANY were resolved in the customer's favor.

 

I already filed a complaint with the Public Utilities Commission in March, but I didn’t mention this FCRA violation in my complaint, which focused on the accounting info I received from TXU after my 623 investigation, as it differed from the CO amount they charged me. And based on all my experience with these peeps, if I complain about the violation to the PUC, TXU will simply add the notation to the TL.

 

Whatever you guys suggest, I will do it after TXU responds to my latest maneuver. Yesterday, I realized they should have applied the low-income discount and waived all late fees on service for all months the account was open in 2007, because I was receiving SNAP benefits that summer (times were tough!) I fired off a friendly request to their head PR person, asking her how I can get that remedied, and I got a voicemail from her within the hour. Then a guy from the EO left a message a couple of hours later. They’re “looking into it”…lol. They’re always quick to “respond” – and just as quick to come back and tell me why they’re right and I’m screwed. We’ll see how this one plays out. Like I said in my other thread, it’s become a game now. It’ll be obsolete in a few months, and I am working the "early obsolete" angle with each CRA as the months tick by. I’m just experimenting on these jokers to entertain myself while I wait.

 

I suggest keeping it all in one thread.

[HoustonLynne]

I wanted to, but the original one didn't generate much feedback. I was afraid it may have been a little too comprehensive.