Verizon Delinquent Charge While I'm Deployed In Afghanistan :(

[foxtrotmylima]

ALCON,

 

I was PCS'd (received new orders to a new location) to Fort Lewis back in December 2012, when I got there I got a new mobile carrier plan with Verizon. I used them for less than 2 weeks, then cancelled with them due to their horrible coverage I was getting in the building I worked out of. They told me that I would be getting my final bill in the mail a few months down the road and that I had until then to pay it.

 

I never received any mail from Verizon.

 

Fast forward 6 more months later, and I deployed to Afghanistan in June 2013. During my deployment here, I wanted to increase my credit limit with USAA, they came back on the phone and denied my request. They said that there was a "delinquency" on my account and I should check my credit score.

 

Keep in mind I have really good credit, no blemishes or anything..

 

Sure enough there was Verizon on my credit report of $240ish for RIDICULOUS charges, i.e. overage of minutes, overage of data, etc.

 

Really Verizon? $240 for two weeks?

 

I called Verizon to ask them what I needed to do to be able to get rid of this on my credit report, they then told me that they had transferred the debt to Diversified Consultants? I then called them spoke to their representatives. I asked them where my final bill from Verizon was sent to, they then gave me the WRONG ADDRESS. This is the reason why I didn't get any mail from Verizon from DEC12-JUN13. I almost lost my bearing.

 

They offered me payments plans, reduced rates, etc. I knew better and told them that I would be willing to stoop to their level to pay the ENTIRE balance if they would DELETE it off my credit report, EVEN though the charges were B.S. They declined my offer.

 

I've written letters to BBB, FTC, FCC, etc. and it feels like it's getting nowhere with their blanket "We have received your complaint and are doing everything we can to resolve the issue".

 

I did get a response..

 

I got a letter from Verizon through BBB from their Executive Offices. In the letter the person denied my requests of what I should actually be paying.. (Came up to about less than $80) and said that they would NOT take the delinquency status off my report.

 

I'm so stressed out, my unit here is garbage, crazy stuff goes on all the time, and this is the last thing I'm wanting to have to deal with while I'm deployed.. One of my privates in my squad has a $650 issue with Verizon as well, and he's in a similar boat that I'm in.

 

If anyone has been in the same issue that I'm in, I kindly request your advice and help. I want to get the matter resolved in the fastest and easiest way possible. The last thing I need to be doing is marching into a corporate building when I get back and losing my mind.

 

Thank you for your help,

 

SGT "Foxtrotmylima"

[tireredsquare]

Dear Mr. Shane,

This is in response to your e mail outlining concerns regarding your Verizon Wireless account. Thank you for bringing your concerns to our attention.

Verizon Wireless’ goal is to offer superior customer service to all our customers to deliver high standards of customer satisfaction. We regret any inconvenience this matter may have caused you. On behalf ofVerizon Wireless, please accept our sincere apology for the difficulty you have experienced with this matter. The experience you described is certainly not characteristic of the service we aim to provide.

Your request has been completed. We have submitted a request to the credit reporting bureaus to remove your account information.

If you have any questions or concerns, please feel free to contact me at (866) 673-9561 or respond to this e mail.

Sincerely,

XXXXXXXXX

Verizon Wireless
Executive Relations

The information contained in this message and any attachment may be
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product doctrine and thus protected from disclosure. If the reader
of this message is not the intended recipient, or an employee or
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recipient, you are hereby notified that any dissemination,
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If you have received this communication in error, please notify me
immediately by replying to this message and deleting it and all
copies and backups thereof. Thank you.

 

 

 

I had verizon before I moved to Germany. Before I opened the account, I asked them what would happen if I had to move. The store at Ft. Bliss told me all I would have to do is to send a copy of my orders to customer service.

 

 

Long story short - another store said that was not possible. I told them accept it. I PCSd the next day. I sent a detailed email to Verizon Media Relations about how they screwed me and now it was affecting me. The charge off got deleted just like that.

[johnc2221]

Thats good that verizon took care of this!!

[ICANHASMUNY?]

Would the SCRA cover this?