Hats off to CFPB for getting things done

[road2freedom]

I've been tackling an account on my wife's credit for years now. It was an old joint 2nd mortgage. Long story short: I filed BK, she didn't, it wasn't reaffirmed, we stayed and paid for a few years. Originally it was reported as IIB on her credit. I disputed with all three an it fell off TU and EX. EQ updated it to the current balance/payment and as open, which was correct at the time. Fast forward a year and I ended up settling the account with the mortgage company in exchange for releasing the lien and marking the account paid/closed. We sold the property 8 months later and moved on with our lives.

 

So I noticed that the account was no longer being updated. It was still showing the balance/payment from the original dispute. I disputed with EQ and it came back as a charge-off. While this may be technically correct it was not in line with our agreement and would be a disaster for our new mortgage aspirations. I disputed again with EQ and it came back again verified as charge-off. I decided to take it to the next level and complain to the CFPB. I've not had much luck with their assistance on other issues in the past but it was worth a shot. I sent them a summary of the issue and disputes. I didn't clearly spell out the settlement part (didn't want to drag that company into this in case it made things worse for us) but did insist that per the OC the account was paid/closed and I sent them a copy of the supporting docs filed with the county.

 

Finally last week we received a response from CFPB that EQ had completed their investigation. I checked the details and they said they researched it and would update it to IIB again. I immediately updated the dispute again. Meanwhile, I pulled MPM and noticed the tradeline was gone. I backdoored EQ and confirmed it was gone. It's been about a week now and still gone. We didn't get a letter yet from them and I know they usually come pretty fast. So I checked EQ's dispute status online and it was waiting for online viewing. I checked and the letter confirmed that this item has been deleted! I think I might frame it.

 

Thanks CFPB. I guess I won't talk too bad about you anymore.

 

 

[Sandscrit]

Congratulations! CFPB has always pulled through on my complaints.

[GobBluth]

That's great! EQ was also giving me the run-around for 2 years on a (paid) CO that was being re-aged monthly. As a last resort, I sent about 10mb of scanned documents and a request for investigation to the CFPB and EQ deleted the acct within 24 hours. Confirmation letter arrived shortly thereafter. Seems like disputes are actually researched when the CFPB is involved.

[ICANHASMUNY?]

That's Seems like disputes are actually researched when the CFPB is involved.

 

That's because all the CRA's and Creditors have set up special handling depts. in their corporate offices for CFPB communications and complaints.

[Genna]

I've been tackling an account on my wife's credit for years now. It was an old joint 2nd mortgage. Long story short: I filed BK, she didn't, it wasn't reaffirmed, we stayed and paid for a few years. Originally it was reported as IIB on her credit. I disputed with all three an it fell off TU and EX. EQ updated it to the current balance/payment and as open, which was correct at the time. Fast forward a year and I ended up settling the account with the mortgage company in exchange for releasing the lien and marking the account paid/closed. We sold the property 8 months later and moved on with our lives.

 

So I noticed that the account was no longer being updated. It was still showing the balance/payment from the original dispute. I disputed with EQ and it came back as a charge-off. While this may be technically correct it was not in line with our agreement and would be a disaster for our new mortgage aspirations. I disputed again with EQ and it came back again verified as charge-off. I decided to take it to the next level and complain to the CFPB. I've not had much luck with their assistance on other issues in the past but it was worth a shot. I sent them a summary of the issue and disputes. I didn't clearly spell out the settlement part (didn't want to drag that company into this in case it made things worse for us) but did insist that per the OC the account was paid/closed and I sent them a copy of the supporting docs filed with the county.

 

Finally last week we received a response from CFPB that EQ had completed their investigation. I checked the details and they said they researched it and would update it to IIB again. I immediately updated the dispute again. Meanwhile, I pulled MPM and noticed the tradeline was gone. I backdoored EQ and confirmed it was gone. It's been about a week now and still gone. We didn't get a letter yet from them and I know they usually come pretty fast. So I checked EQ's dispute status online and it was waiting for online viewing. I checked and the letter confirmed that this item has been deleted! I think I might frame it.

 

Thanks CFPB. I guess I won't talk too bad about you anymore.

 

 

Congrats on getting this resolved-

 

Question: How were you able to update your CFPB complaint? I wasn't able to find any links within the complaint that allow you to respond to messages from the credit bureau or add additional information.

[road2freedom]

When they replied, I used the link to check the status and there was a button to dispute the results. The next page had another text box to add my comments.

[Misty120]

 

I've been tackling an account on my wife's credit for years now. It was an old joint 2nd mortgage. Long story short: I filed BK, she didn't, it wasn't reaffirmed, we stayed and paid for a few years. Originally it was reported as IIB on her credit. I disputed with all three an it fell off TU and EX. EQ updated it to the current balance/payment and as open, which was correct at the time. Fast forward a year and I ended up settling the account with the mortgage company in exchange for releasing the lien and marking the account paid/closed. We sold the property 8 months later and moved on with our lives.

 

So I noticed that the account was no longer being updated. It was still showing the balance/payment from the original dispute. I disputed with EQ and it came back as a charge-off. While this may be technically correct it was not in line with our agreement and would be a disaster for our new mortgage aspirations. I disputed again with EQ and it came back again verified as charge-off. I decided to take it to the next level and complain to the CFPB. I've not had much luck with their assistance on other issues in the past but it was worth a shot. I sent them a summary of the issue and disputes. I didn't clearly spell out the settlement part (didn't want to drag that company into this in case it made things worse for us) but did insist that per the OC the account was paid/closed and I sent them a copy of the supporting docs filed with the county.

 

Finally last week we received a response from CFPB that EQ had completed their investigation. I checked the details and they said they researched it and would update it to IIB again. I immediately updated the dispute again. Meanwhile, I pulled MPM and noticed the tradeline was gone. I backdoored EQ and confirmed it was gone. It's been about a week now and still gone. We didn't get a letter yet from them and I know they usually come pretty fast. So I checked EQ's dispute status online and it was waiting for online viewing. I checked and the letter confirmed that this item has been deleted! I think I might frame it.

 

Thanks CFPB. I guess I won't talk too bad about you anymore.

 

 

Congrats on getting this resolved-

 

Question: How were you able to update your CFPB complaint? I wasn't able to find any links within the complaint that allow you to respond to messages from the credit bureau or add additional information.

 

You can also update the status/complaint by calling them or faxing them. They then add it to the online portal.

Congrats Road2freedom! Glad it's gone for good

[Genna]

When they replied, I used the link to check the status and there was a button to dispute the results. The next page had another text box to add my comments.

Thank you-

[ugghh]

woot-woot!