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Chase Recon Bust - Transferred me to CSR in India!


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I was approved for a Chase Freedom last week. The card came Saturday and I waited until this morning to call to recon the credit limit because I figured I'd have more success reaching someone who could actually help me on a weekday. So I looked up the recon number this morning (888-245-0625) and reached a very pleasant rep, clearly stateside. However, when I told her I was calling because I'd just received my new card in the mail and wanted to see about increasing the credit limit (as I was going to make it my daily card and didn't want to risk high utilization), she asked why I had called her and not Customer Service.

 

I told her I thought it was the number I was supposed to call and she said, "No, you should have called the number on the back of your card." She then transferred me to "Alicia" (heavily accented and clearly Indian) who could only plug my numbers into her computer and give me a canned "we cannot process a credit limit at this time" response. (Just to clarify, I have no problem with Indian/oversees reps per se, simply that in my experience they're used for first-contact calls only and usually don't have the authority to override the computer).

 

Any advice on how to proceed? Did I just get a bad recon rep? Is there a different number I should have called? Should I try again?

 

 

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Calling the number on the back of the card is useless for recon. They're robots that read from scripts. True backdoor numbers are staffed with decision makers.

 

Call the backdoor number again and talk to another rep.

Edited by cv91915
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banditone, did you ever get your increase on Slate?

 

I called the recon number again just now and got a new person. She doubled my credit limit and a skosh more, from $3k to $6500! The whole thing cost me 2 inqs though - one just now and one to the useless CSR this morning.

 

Moral of the story, do NOT let them forward you to customer svc. If they insist, "go through a tunnel," drop the call and call back later.

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Chase analysts can't initiate a credit limit increase request anymore it seems. I did it with the business analysts last September, but now it seems you must go through customer service to initiate it. I was told the same thing when I tried for an increase on the Freedom; "Ring customer service and then ring us back..".

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+1 to what iCarl just said. I just did it 20 minutes ago. customer service puts in the request then the recon number can look into it. They even stayed on the phone for me to make it seem less and I went from $3500 to $6000 (approved yesterday)

 

It definitely works more often than not...

Edited by BenevolentSoul
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  • 5 weeks later...

Thank you all so much for this information!

 

I was also told "we cannot process a credit limit at this time" and was going to just leave it at that, but I used your advice and called back, and I got my new $5000 limit card raised to $10,000!

 

Still can't believe it.

 

You people are awesome. :grin:

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Thank you all so much for this information!

 

I was also told "we cannot process a credit limit at this time" and was going to just leave it at that, but I used your advice and called back, and I got my new $5000 limit card raised to $10,000!

 

Still can't believe it.

 

You people are awesome. :grin:

Sweet!

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banditone, did you ever get your increase on Slate?

 

I called the recon number again just now and got a new person. She doubled my credit limit and a skosh more, from $3k to $6500! The whole thing cost me 2 inqs though - one just now and one to the useless CSR this morning.

 

Moral of the story, do NOT let them forward you to customer svc. If they insist, "go through a tunnel," drop the call and call back later.

I didn't try again on the Slate because I got a Freedom with 4.5k and didn't want to rock the boat. Maybe around Christmas I might try.

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And I just called the backdoor number. My CL went from $1K to $5K, which is now the card with highest limit.

 

I think that was worth a hard pull

 

Incidentally, they used Experian

 

Congrats!!

 

Of course they pulled Experian. That's why I don't have any Chase cards. :P

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And I just called the backdoor number. My CL went from $1K to $5K, which is now the card with highest limit.

 

I think that was worth a hard pull

 

Incidentally, they used Experian

 

Congrats!!

 

Of course they pulled Experian. That's why I don't have any Chase cards. :P

 

 

 

You're such an amateur. C'mon. Get a few Chase cards and hoard more points. That's one of the advantage of getting off Chase's blacklist.

 

Can't wait to get back in with AMEX. Points and D* :D

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And I just called the backdoor number. My CL went from $1K to $5K, which is now the card with highest limit.

 

I think that was worth a hard pull

 

Incidentally, they used Experian

 

Congrats!!

 

Of course they pulled Experian. That's why I don't have any Chase cards. :P

 

 

 

You're such an amateur. C'mon. Get a few Chase cards and hoard more points. That's one of the advantage of getting off Chase's blacklist.

 

Can't wait to get back in with AMEX. Points and D* :D

 

 

Then I'm an amateur with 23 24 credit cards, including four Amexes (or is that "Amices"? :D); 400,000+ American and US Air miles, 50,000 MR points; 65,000 Hilton points; and lots of other miscellaneous points (SPG, IHG, blahblahblah)... and that's all AFTER I cashed in for an upcoming trip to NYC (two free R/Ts on American, plus six of ten nights [and counting] free with hotel points in Manhattan while we're there), AND after my R/T flight home for Christmas.

Edited by cv91915
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Then I'm an amateur with 23 24 credit cards, including four Amexes (or is that "Amices"? :D); 400,000+ American and US Air miles, 50,000 MR points; 65,000 Hilton points; and lots of other miscellaneous points (SPG, IHG, blahblahblah)... and that's all AFTER I cashed in for an upcoming trip to NYC (two free R/Ts on American, plus six of ten nights [and counting] free with hotel points in Manhattan while we're there), AND after my R/T flight home for Christmas.

 

 

 

We're at about the same level -- points and cards. Until I start churning most of the Chase and AMEX cards and pile up at least 1 million points, I'm just an amateur. =P

 

You really should apply for Chase cards. I was able to get new cards with EX frozen.

80K IHG points + 50K UR points this past month. Wait til my relationship with Chase thaws a bit more LOL

 

I'm gonna start MS too (saw your mention of reading about it)

 

My goal: roundtrip to Paris for 2 in biz or 1st class, free stay at the Park Hyatt Vendome

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Then I'm an amateur with 23 24 credit cards, including four Amexes (or is that "Amices"? :D); 400,000+ American and US Air miles, 50,000 MR points; 65,000 Hilton points; and lots of other miscellaneous points (SPG, IHG, blahblahblah)... and that's all AFTER I cashed in for an upcoming trip to NYC (two free R/Ts on American, plus six of ten nights [and counting] free with hotel points in Manhattan while we're there), AND after my R/T flight home for Christmas.

 

 

 

We're at about the same level -- points and cards. Until I start churning most of the Chase and AMEX cards and pile up at least 1 million points, I'm just an amateur. =P

 

You really should apply for Chase cards. I was able to get new cards with EX frozen.

80K IHG points + 50K UR points this past month. Wait til my relationship with Chase thaws a bit more LOL

 

I'm gonna start MS too (saw your mention of reading about it)

 

My goal: roundtrip to Paris for 2 in biz or 1st class, free stay at the Park Hyatt Vendome

 

 

I do have four more nights in Manhattan to "pay for". :D

 

Right now I have those four nights @ < $150 for a queen room at The Gotham (thanks, Kayak.com!). Hard to spend the points it takes for "free" stays in NYC when you can buy a night for $150...

 

The CSP bonus IS alluring, though... :P

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I do have four more nights in Manhattan to "pay for". :D

 

Right now I have those four nights @ < $150 for a queen room at The Gotham (thanks, Kayak.com!). Hard to spend the points it takes for "free" stays in NYC when you can buy a night for $150...

 

The CSP bonus IS alluring, though... :P

 

 

 

Stick with the cash for Manhattan. I save my points for the more expensive places.

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I do have four more nights in Manhattan to "pay for". :D

 

Right now I have those four nights @ < $150 for a queen room at The Gotham (thanks, Kayak.com!). Hard to spend the points it takes for "free" stays in NYC when you can buy a night for $150...

 

The CSP bonus IS alluring, though... :P

 

 

 

Stick with the cash for Manhattan. I save my points for the more expensive places.

 

 

Now I that I have the room at The Gotham I kinda wish I hadn't spent 80,000 Hilton points/night for two nights at the Doubletree Suites/Times Square, but we used the two free weekend night certificates that I got with my HHonors Reserve at that property, so we're already going to spend two nights there, PLUS I don't want to change hotels more than twice in one trip...

 

We have:

 

Tues, Wed, Thurs, Fri - Cash at The Gotham

 

Sat, Sun - weekend night certificates at Doubletree Suites/Times Square (Hilton HHonors Reserve signup bonus)

Mon, Tues - 80,000 Hilton points x 2 at Doubletree Suites/Times Square (Hilton points earned from prior business trips + converted from MR points earned with MB Platinum signup)

 

Wed, Thurs - 12,000 SPG points x 2 at Element Times Square (SPG points from Amex SPG signup bonus)

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