Help with PNC Bank Secured Card

[2Shay]

Hi everyone!

I have been lurking here for a little while and thank everyone so much for all expertise and help.

 

Before I found this forum I wasn't doing things in order. I did have some initial deletes and fixes but I stopped trying to repair for a couple of months so that I could start over and start with address deletes. I just sent out letters yesterday to all 3 CB's for personal info deletes.

 

This brings me to an account that I need help with after I get the initial personal info fixed. My husband and I both had a secured cc through PNC that we opened in June of 2011. My husband was in the military at the time and we were in the process of getting reassigned somewhere else. We had hit our 12 month mark of on time payments and were told that we could get the $500 deposit back. We went in to our local branch (this was also our bank) and talked to one of the loan officers who stated they had never heard of giving the money back. So she made a call and was told that we could close the account and have it applied to the account. The balance was $322. She said we would get a check in the mail for the $178. We moved from Ohio to Myrtle Beach and didn't think anything of it. In January of 2013 I decided I was going to do our free credit report pulls and see how our credit looked. We were shocked to see that PNC had charged our account off for the $322. We didn't receive one single statement, bill...nada, and here it was reporting on both of us.

 

I have tried talking with PNC and the credit bureaus...I've sent letters out to everyone. The CB's come back as verified every single time. PNC sent me some information and it looks like they waited until it charged off and applied the $500 to FC's and late fees so that we would be stuck with the $322. I don't know what to do from here...they clearly owe us $178 because we closed it in July of 2012.

 

Any advice? Sorry to be so wordy lol.

 

Thanks!!

[Vettecor]

Have you talked with the loan officer that gave you that information ? What about the Branch Manager ?

 

I am confused. You had a secured CC with money you deposited and the amount of your deposit was your credit limit, correct ?

 

They NEVER give money back when a person closes a secured CC ????? This doesn't make sense.

 

Do you have written documentation showing when you opened and deposited the money for the secured CC ?

Edited September 6, 2013 by Vettecor

[Vettecor]

If you can prove that the bank was in error I would contact the Federal Reserve.

Edited September 6, 2013 by Vettecor

[Vettecor]

Go to federalreserveconsumerhelp.gov

Edited September 7, 2013 by Vettecor