Experiences with PNC Bank

[businessfox]

I just left WF to open an account with PNC and I like it already. I went with Virtual Wallet with Performance Spend. I noticed there are changes coming in December to the various accounts, but those were disclosed to me upfront and my direct deposit will allow for the account to remain free to me. I admit the main offering that made me choose PNC was being able to track my spending online in a really easy format. I did some research and saw mostly good reviews. So I went for it.

 

I have banked with Citibank, Chase, Bank of America, and Wells Fargo in my lifetime. All relationships started off great and then extra fees, poor customer service, or that feeling of "you should be grateful we're holding your money" led me to leave. Actually, WF was okay. It started as a small business relationship, which was great, but when that ended, using them for regular personal checking/savings was a pain due my nearest branch being out in the suburbs. I needed to go there just often enough to where I decided enough was enough.

 

Anyway, I would like to settle in with PNC as my brick and mortar of choice. (I am also with USAA) So far, I really like them, but wonder how long it will last. Unpredictable, I know, but past experience can indicate future sometimes.

 

So, my questions are primarily for those who have been with PNC for a while or even were with PNC and left. What have you found to change over time? What do you find lacking? What have you found better? Besides the Virtual Wallet accounts, how are their other product offerings such as credit cards and loans? PNC presents themselves as if they are interested in really having a relationship with you and helping you manage money to your benefit. Just curious on the experience of others.

[md2005]

I have banked with PNC since 2005. I know a lot of people that have trouble with Mortgage's, primarily with the them delaying closing over and over. I personally have my home loan through a different bank. My account was originally with National City, then they were purchased by PNC. The only incident I had is when the post office ran my debit card 4 times for a large money order and it resulted in lots of NSF's, because the post office refused to do anything. I contacted the headquarters for PNC in Pittsburgh and they refunded all overdraft charges and the duplicate transactions. They also contacted the post office directly for me.

 

In addition to this, they also allow you to dispute transaction online, which I like a lot, and they give you a provisional credit for the entire amount, until it is resolved.

 

I currently do not meet the criteria for there credit products so I can't provide any feedback on those. I used them only for banking.

 

One last thing I noticed, whenever my account hits the threshold of the next account type, they automatically change my account type so I get the optimal interest. If it falls below the threshold, then they bump me down the one I am eligible for without any fees.

[businessfox]

I have banked with PNC since 2005. I know a lot of people that have trouble with Mortgage's, primarily with the them delaying closing over and over. I personally have my home loan through a different bank. My account was originally with National City, then they were purchased by PNC. The only incident I had is when the post office ran my debit card 4 times for a large money order and it resulted in lots of NSF's, because the post office refused to do anything. I contacted the headquarters for PNC in Pittsburgh and they refunded all overdraft charges and the duplicate transactions. They also contacted the post office directly for me.

 

In addition to this, they also allow you to dispute transaction online, which I like a lot, and they give you a provisional credit for the entire amount, until it is resolved.

 

I currently do not meet the criteria for there credit products so I can't provide any feedback on those. I used them only for banking.

 

One last thing I noticed, whenever my account hits the threshold of the next account type, they automatically change my account type so I get the optimal interest. If it falls below the threshold, then they bump me down the one I am eligible for without any fees.

 

Thank you for the feedback. I was told this by the person who opened my account when I asked what would happen in the event of losing my job and being unable to meet the minimum direct deposit criteria for a while. I was asking really just to kid around with the banker since I was certain there was nothing the bank would do. I was shocked when he said they would adjust the account automatically for me. Nice to know that is actually the case.

[nbipbm]

I have been with them since 2009 and I have no complaints. I was disappointed to learn they will no longer have free chequing accounts, but that was just because they were the last big bank that offered it, not because it will affect me. Virtual Wallet is great, except for when it messes up for about one day and you can't see anything because it will not load. They refund automated teller machine fees, which I have had to use about three times. I really haven't had any problems with them at all and customer service is always the best.

 

I have the CashBuilder credit card and it is good, but I don't really use it anymore. Their points credit card is worthless, since the points are worth about 0.20 cents each, instead of the standard 1.00 cents a piece. I started at 5200 last January (instantly approved after being offered it in online banking) and just asked for an increase in May, after running about 60000 through it last year and going over the limit a few times (it's a Visa Signature, so that is ok). I was able to get it up to 7500 and then received some balance transfer cheques for 1% fee for one year of 0% interest, which will do nicely in a savings account. I asked for an increase again and was given 10000, so at least with me, their increases are very small.

[Burgerwars]

I opened a checking account with them online about two years ago. I then tried for a credit card and got a denial letter. The letter wasn't clear about why so I called them up. They said it was because I didn't live in their marketing area (I live in California). I then mentioned I was already a checking account customer. They then approved me.

[krimzon7]

Just signed up with PNC.happy as can be

[nlocker]

I've been with PNC for several years. I've always gotten excellent customer service and am happy with them.

 

The only thing that I would mention is that I tried to do a BT into my checking account with PNC recently and it wouldn't go through. When I called my credit card customer service to have them try it from their end they got a message that PNC is unable to process that type of transfer. It wasn't an issue as I have a checking account with another institution, but I found it bizarre.

Edited June 28, 2013 by nlocker

[nlocker]

I have been with them since 2009 and I have no complaints. I was disappointed to learn they will no longer have free chequing accounts...

 

This is news to me that they are discontinuing free checking. Any idea when this will take place?

[nlocker]

 

I have been with them since 2009 and I have no complaints. I was disappointed to learn they will no longer have free chequing accounts...

 

This is news to me that they are discontinuing free checking. Any idea when this will take place?

Never mind, I just found the info on their website.

[businessfox]

I've been with PNC for several years. I've always gotten excellent customer service and am happy with them.

 

The only thing that I would mention is that I tried to do a BT into my checking account with PNC recently and it wouldn't go through. When I called my credit card customer service to have them try it from their end they got a message that PNC is unable to process that type of transfer. It wasn't an issue as I have a checking account with another institution, but I found it bizarre.

Yes, that is odd. We're you doing a transfer from another outside checking account or a cash advance from a credit card? I will sometimes transfer money from my USAA account and would not want an outside BT to be denied.

 

Thanks for sharing.

[businessfox]

I have been with them since 2009 and I have no complaints. I was disappointed to learn they will no longer have free chequing accounts, but that was just because they were the last big bank that offered it, not because it will affect me. Virtual Wallet is great, except for when it messes up for about one day and you can't see anything because it will not load. They refund automated teller machine fees, which I have had to use about three times. I really haven't had any problems with them at all and customer service is always the best.

 

I have the CashBuilder credit card and it is good, but I don't really use it anymore. Their points credit card is worthless, since the points are worth about 0.20 cents each, instead of the standard 1.00 cents a piece. I started at 5200 last January (instantly approved after being offered it in online banking) and just asked for an increase in May, after running about 60000 through it last year and going over the limit a few times (it's a Visa Signature, so that is ok). I was able to get it up to 7500 and then received some balance transfer cheques for 1% fee for one year of 0% interest, which will do nicely in a savings account. I asked for an increase again and was given 10000, so at least with me, their increases are very small.

Thanks for sharing about the credit cards. I am curious about what they give in terms of CLs. I saw that points aren't worth anything. Fortunately, it wasn't a feature I really needed. Just wondering how fast they will make any offer or would I have to beg to get it. The banker was certainly pushing the current promotion they are having on the credit card they offer.

[Burgerwars]

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I have been with them since 2009 and I have no complaints. I was disappointed to learn they will no longer have free chequing accounts...

This is news to me that they are discontinuing free checking. Any idea when this will take place?

Never mind, I just found the info on their website.

Just a $500 average balance to avoid a monthly fee. Not really onerous. It looks like they're trying to weed out the small accounts that have little or no activity.

[nbipbm]

Thanks for sharing about the credit cards. I am curious about what they give in terms of CLs. I saw that points aren't worth anything. Fortunately, it wasn't a feature I really needed. Just wondering how fast they will make any offer or would I have to beg to get it. The banker was certainly pushing the current promotion they are having on the credit card they offer.

 

Well I got the offer on January 1, 2012, so that was almost a full three years after I had a chequing account. Although, I never really kept much in the account, but did use the debit card a lot, since I had no credit cards at that time. I don't see much about them sending out invitations to apply.

[animetuc]

I just left WF to open an account with PNC and I like it already. I went with Virtual Wallet with Performance Spend. I noticed there are changes coming in December to the various accounts, but those were disclosed to me upfront and my direct deposit will allow for the account to remain free to me. I admit the main offering that made me choose PNC was being able to track my spending online in a really easy format. I did some research and saw mostly good reviews. So I went for it.

I have banked with Citibank, Chase, Bank of America, and Wells Fargo in my lifetime. All relationships started off great and then extra fees, poor customer service, or that feeling of "you should be grateful we're holding your money" led me to leave. Actually, WF was okay. It started as a small business relationship, which was great, but when that ended, using them for regular personal checking/savings was a pain due my nearest branch being out in the suburbs. I needed to go there just often enough to where I decided enough was enough.

Anyway, I would like to settle in with PNC as my brick and mortar of choice. (I am also with USAA) So far, I really like them, but wonder how long it will last. Unpredictable, I know, but past experience can indicate future sometimes.

So, my questions are primarily for those who have been with PNC for a while or even were with PNC and left. What have you found to change over time? What do you find lacking? What have you found better? Besides the Virtual Wallet accounts, how are their other product offerings such as credit cards and loans? PNC presents themselves as if they are interested in really having a relationship with you and helping you manage money to your benefit. Just curious on the experience of others.

I really like this topic @businessfox because I had similar experiences with banks. I have found PNC to be an exemplar of customer service. I also have virtual wallet. One thing I would say is that their card portfolio needs some sprucing up. For holding money they are very good though. I remember having one of your "you're lucky we're holding your money" moments with Citi, after years of positive customer service. Bank of America has one of the best cash rewards cards out there, and if you want to just be card member you wouldn't need any other accounts with them. Best wishes.

[boomhower1820]

I had them for a few months now and am extremely happy with them. I've also got the virtual wallet and like it a lot. I like to use CC's for rewards on daily spending and just move cash from the checking to reserve and at the end of the month the money is already set aside. iOS app is also very good. Happy customer here.

[businessfox]

 

I just left WF to open an account with PNC and I like it already. I went with Virtual Wallet with Performance Spend. I noticed there are changes coming in December to the various accounts, but those were disclosed to me upfront and my direct deposit will allow for the account to remain free to me. I admit the main offering that made me choose PNC was being able to track my spending online in a really easy format. I did some research and saw mostly good reviews. So I went for it.

I have banked with Citibank, Chase, Bank of America, and Wells Fargo in my lifetime. All relationships started off great and then extra fees, poor customer service, or that feeling of "you should be grateful we're holding your money" led me to leave. Actually, WF was okay. It started as a small business relationship, which was great, but when that ended, using them for regular personal checking/savings was a pain due my nearest branch being out in the suburbs. I needed to go there just often enough to where I decided enough was enough.

Anyway, I would like to settle in with PNC as my brick and mortar of choice. (I am also with USAA) So far, I really like them, but wonder how long it will last. Unpredictable, I know, but past experience can indicate future sometimes.

So, my questions are primarily for those who have been with PNC for a while or even were with PNC and left. What have you found to change over time? What do you find lacking? What have you found better? Besides the Virtual Wallet accounts, how are their other product offerings such as credit cards and loans? PNC presents themselves as if they are interested in really having a relationship with you and helping you manage money to your benefit. Just curious on the experience of others.

I really like this topic @businessfox because I had similar experiences with banks. I have found PNC to be an exemplar of customer service. I also have virtual wallet. One thing I would say is that their card portfolio needs some sprucing up. For holding money they are very good though. I remember having one of your "you're lucky we're holding your money" moments with Citi, after years of positive customer service. Bank of America has one of the best cash rewards cards out there, and if you want to just be card member you wouldn't need any other accounts with them. Best wishes.

Sorry for the delayed response... We definitely have similar experiences. Citibank was who I was referring to when I mentioned the "be grateful we're holding you're money" feeling. BofA wasn't bad at all until the debit card fee fiasco. I pulled my accounts promptly, then they rescinded the announcement a short time after... oh well, too late! I will look more into their cards, thanks for the tip. Best wishes to you also.